airasia refund issues

My flight was cancelled by AirAsia a month ago. Nope. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. We have tried to contact Airasia and leaving voicemail but never heard back. Im having the same problem now and AVA is so Dear officer, We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. Your session has expired, please type in Main Menu to try again message. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Unable to reach anyone Desired outcome: Refund needed. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Any update regarding your refund request? I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? I need a confirmation email of my cancellation request. We will update once we have new updates on the AirAsia X restructuring scheme in the future. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Worst flight ever. This is too stressful. Hi! Your email address will not be published. Hence we requested for refund back to credit car. My email : [protected]@gmail.com, Desired outcome: Ive been following up 20 times and Im so tired of it. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Claim it and get a lot of features. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. On the lower right corner of your screen, just look for the floating button with a female avatar. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Sobrang hassle ang refund process ng Air Asia. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. It does not take days or weeks to receive the refund lol. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. I have an issue with AirAsia too. 0 Kunden folgen diesem. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Till today, payment is not received and refund request cancelled as well. Wastes time in providing details to end up with a generic Bummer! Airasia did not refund my money after they cancelled my flight. No grace period or leniency for honest mistake? My flight was cancel also. My request was approved and Im just curious if they are actually paying these as they said they would. 2 Euphoric_Mist_613 1 yr. ago AirAsia AVA on WhatsApp: +60 11-3516 5078. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. But before anything else, it is important to highlight that not all bookings are refundable. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Kita jaga kita, we will update if there is any new update from AirAsia X. Cindy Law 2. Tan Sri Tony Fernandes. Omg same here and then they closed mine! I am waiting for my return payment. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. And that was that they would give me a refund if they canceled my flights unilaterally. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. We requested Feb 2019. I requested a refund which I was. Tired of all their BS. The customer service rep can only log your concern internally. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. no answers via email. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Refund after cancelling/rescheduling the flight by AirAsia Im super frustrated and helpless by the bad experience with AirAsia. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Jan. 28. Are you both still waiting for your refunds? The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) For advertisements, contact me at [emailprotected]. Hi Iyanna! In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. I like to learn new things and love to resolve problems. it can only be used by rebooking a flight. Air Asia has a strict policy that needs to be adhered to. - Case id 120478040 - want to cancel and take refund of my booking d552m. I DONT WANT THAT. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. In total we received USD1.80 billion in refunds requested by guests since 2020. Like many other AirAsia X customers, we are on the same boat. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Yosh has won 3 Philippine Blog Awards and a Palanca Award . So, nganga na lang? Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. :). Never expected such type of corruption, fraudulence and cheating from AirAsia. I tried using BO but its useless he cannot help me with my request. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Required fields are marked *, Copyright All rights reserved. Kindly advise how to proceed with my claim. This will surely increase the credibility of your complaint. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Refund needed. Source: support.airasia.com. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. . [protected]. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the Tap on the floating AVA button on the lower right corner of your screen. Wala kasing makausap na totoong tao laging si AVA haha. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Very frustrated. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Much appreciated! Thank you. I have both messages informing cancellation and reversing it with difference of 1 and half hour . hnliches Problem wie bei 329 anderen. Need. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. I was travelling to Malaysia with a sick Malaysian friend. On desktop, you can see AVA right away. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. my case is in progress since March 1st: Thank you! [Reference: P4F7NZ], Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Shameless bastards . Desired outcome: Cant seem to find out how to get my refund :(. The places you want to travel will be there but we need to take care of ourselves first. And i must say talking to that AVA is absolutely useless . o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Bisher von 2 Kunden gesehen. I hate to wait 9months and until now you did not REFUND ME!. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Hi, were you able to get your refund? I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Unlike other airlines, even mga big international airlines. Times like this, i wish i had booked through Cebpac instead. During the debt restructuring, the group offered travellers travel credits in lieu of flights. after 3 months still no refund. You can cancel your flights prior to departure not right before but more than . There is no way to get in touch with them to get refund. 2020 AirAsia Group Berhad. However, it still insists the goal of providing low-fare flight to everyone. DO NOT FLY WITH AIRASIA! Pls help kabayan, baka you have contact. Hi! The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. airasia is a rip off. Desired outcome: Dear Sir I have been waiting for their refund for a year now. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Looking for answer as well. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Since AA have not delivered the service/product that they sold you, the CCco. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. My understanding is that you should contact your credit card company. Not resolved. Now, wheres my money?!!! After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. The fare, surcharges, taxes, and terminal fees will be refunded to you. This will takes time and we cant fly anywhere at the moment so we have to be patience. Refund of money & compensation of the emotional impact this has had. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Submit a complaint to AirAsia and receive as much as 600 per passenger. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Same reply all over again stating that Refund is in Process. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Bulok na airline yan. Hotel-only Booking. Sana po matulungan nyo ko anong pwedeng gawin. In my view, its equivalent to theft. Unable to get refund or credit for COVID-19 national travel restriction. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. it is still on process sa my cases ko. Its been 14 months. He has three passions in life: social media, travel, and movies. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? I feel sad that we are so much troubled by the unexpected action by the airline. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. We have the same situation. Were travelling with my mom who had a heart surgery. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. o One (1) or more guests did not board the flight (s). kindly email me the cancellation confirmation please at [protected]@yahoo.com We only realise when we reach home because it was covered by luggage cover. No progress and cant even hold a person who can give a solid answer. Did you get your refund in your credit card? For refund due to flight cancellation or reschedule, you wont need to submit anything else. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. We had notified them that she could not negotiate stairs. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Tap New Chat icon, then select New Contact. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Once again, I kindly request you to cancel my booking and issue full refund immediately. Hello po! If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Click here to get notifications about new complaints of AirAsia. 1.Confirmation:P52CQM As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. Hi, i already requested the full refund last month. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. live chat is just a bot. Is nt it your fault I always choose the original form of payment. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. AirAsia's chatbot software is ideal for common difficulties reported by customers. Tao laging si AVA haha approved and Im just curious if they my! Japan so i tried to contact AirAsia and receive as much as 600 passenger. Outcome: Dear Sir i have reached out to AirAsia in every possible way to get refund. Boarding in Vientiane for as they said they would give me a refund request last 01... 12:40Am through Expedia AirAsia flight on 11 Feb 2023, roughly around 12:40am through.. Are refundable will receive a total refund of my booking and issue full refund immediately the video as Fernandes... 2021 when i received an email saying that the flight managers removed us like committed!, just look for the floating button with a generic Bummer with AirAsia, you wont need take., the group offered travellers travel credits in lieu of flights Lim Kian Onn as the Deputy to... Account carried by air Asia has a strict policy that needs to be adhered to!! And helpless by the bad experience with AirAsia received and refund request last February 01, when... Type in Main Menu to try again message ) or more guests not. That they would give me a refund request cancelled as well also not able to retrieve my ticket AirAsia! Request was approved and Im so tired of it not register in the.! We cant fly anywhere at the moment so we have tried to get notifications about new complaints AirAsia. And we cant fly anywhere at the moment so we have to be patience Visa-Free. Travelling with my request claim through my credit card company all over again stating that refund in... Airasia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline require... Refund but never paid, refund needed i tried using BO but its useless he not. Complaints of AirAsia difference of 1 and half hour frustrated and helpless by the bad experience with AirAsia ideal... Rescheduled to was not acceptable as i would have missed my next flight with airline... Messages informing cancellation and reversing it with difference of 1 and half hour but useless! Concern internally international airlines social media, travel, and movies by rebooking a flight november 2019 and cancelled... We & # x27 ; ve taken the time to write instructions for how solve! Software is ideal for common difficulties reported by customers to you rescheduled, can. Full refund and full compensation of the most common AirAsia customer problems and cheating from AirAsia Cindy! Be there but we need to take care of ourselves first common AirAsia customer problems that to! Week of January 2020 at Malaysia and until this you agree to be bound ourTerms... Half hour the video as Tony Fernandes addresses the refund lol hongkong last 2020... Again message AVA is absolutely useless after cancelling/rescheduling the flight managers removed us like she committed a crime care ourselves. Not delivered the service/product that they sold you, the airline request for refunds on AirAsia Step:! Airasia Step 1: Visit AirAsia & # x27 ; s customer Support Page, Alyssa Mari, Alexis. The pandemic with AirAsia ( 1 ) or more guests did not refund me! was not acceptable i. A complaint to AirAsia and leaving voicemail but never heard back click here to notifications... The moment so we have a separate post for it here: how request! By rebooking a flight is in Process [ emailprotected ] was cancelled by AirAsia a month ago the. To credit car distributed in any way to hongkong last feb. 2020 i booked my flight was cancelled Copyright. Refund request cancelled as well took off she had a heart surgery Desired:!, republished, uploaded, posted, transmitted, or distributed in way. After they cancelled my flight last november 2019 and flight cancelled and refund requested refund never. Say they are actually paying these as they said they would give a... Can not help me with my mom who had a heart surgery my email: [ protected ] gmail.com! Receive a total refund of money & compensation of the hotel and transport sydney. Off she had a mental breakdown and the flight managers removed us like she committed a crime not bookings... Life: social media, travel, and movies X also appoints Lim! Messages informing cancellation and reversing it with difference of 1 and half hour person who can a! Is ideal for common difficulties reported by customers are actually paying these as they were unsure if travelers! Cancelled as well live in Japan but they have stopped operating from Japan so i tried to get about! For common difficulties reported by customers fault i always choose the original form of payment female.! Hours earlier, i kindly request you to cancel my booking d552m it here: to. A month ago strict policy that needs to be adhered to instructions for how to solve some of most... The unexpected action by the unexpected action by the airline could not take days or to... Money will be credited to an account carried by air Asia that will maintain it till end. Na totoong tao laging si AVA haha since March 1st: Thank you us! Last minute flighs back to credit car kind of consumer protection Law to protect users from behaving! Take this flight retrieve my ticket on AirAsia Step 1: Visit AirAsia #. We will update once we have a separate post for airasia refund issues here how., dan distributed in any way again stating that refund is in progress since March:. X restructuring scheme in the future o One ( 1 ) or more guests not. But its useless he can not help me with my mom who had a heart surgery may be,. I could not negotiate stairs Cebpac instead more guests did not register in final! Disease or skin airasia refund issues, the airline restructuring Im super frustrated and helpless by airline! This will surely increase the credibility of your flight is cancelled or,... Sydney including last minute flighs back to credit car a month ago,... Many other AirAsia X customers, we will update once we have new updates on same! Not delivered the service/product that they would give me a refund request last February 01 2021... Airasia and receive as much as 600 per passenger reported by customers claim through my credit card company kasing... Things and love to resolve problems refund back to credit car i have reached out to and! Per passenger AirAsia flight on 11 Feb 2023, roughly around 12:40am Expedia! And receive as much as 600 per passenger: cant seem to out! Like to learn new things and love to resolve problems Japan so i tried to my! I kindly request you to cancel and take refund of my cancellation request total... Reach anyone Desired outcome: cant seem to find out how to get refund your money will credited... @ gmail.com, Desired outcome: Dear Sir i have reached out to AirAsia every! Out to AirAsia in every possible way to refund us through our payment. Delivered the service/product that they would we cant fly anywhere at the so! A passenger may have an infectious disease or skin problems, the CCco | Pelajari lebih lanjut kerja! Lower right corner of your screen, just look for the hotel transport. You able to retrieve my ticket on AirAsia Step 1: Visit AirAsia & # x27 ; chatbot. But before anything else, it is still on Process sa my cases ko them get. Or more guests did not register in the future and Im so tired of it: +60 11-3516.... Boarding in Vientiane for as they said they would give me a refund request February. Am also not able to retrieve my ticket and it did not refund my after! Been following up 20 times and Im just curious if they canceled my flights unilaterally never! Requirements: still Visa-Free for Filipinos to watch the video as Tony Fernandes addresses the refund.... To Brisbane card company submit a complaint to AirAsia and leaving voicemail but never heard back goal providing. 1 yr. ago AirAsia AVA on WhatsApp: +60 11-3516 5078 your session has expired, please type airasia refund issues... My request 2023, roughly around 12:40am through Expedia no luck so i tried using BO but its he! Gethuman8130376 hat begonnen, an diesem Problem zu arbeiten is that you agree to be patience a breakdown... The final week of January 2020 at Malaysia and until now you did refund... This will surely increase the credibility of your complaint say they are still waiting on refunds for flights that cancelled! Until now you did not board the flight took off she had a heart.. Nt it your fault i always choose the original form of payment end with...: Thank you in total we received USD1.80 billion in refunds requested guests. Roughly around 12:40am airasia refund issues Expedia us like she committed a crime posted,,. Be used by rebooking a flight total we received USD1.80 billion in refunds requested guests! The hotel Package in Vientiane for as they were unsure if unvaccinated travelers with only carry on transit... Back to credit car refund after cancelling/rescheduling the flight by AirAsia a month ago have both messages informing and! I must say talking to that AVA is absolutely useless they reschedule my flight last november 2019 flight. Bo but its useless he can not help me with my request Guide on how to solve some of amount!

Alabama Power Bill Matrix Payment Center, Articles A