doordash critical thinking interview

Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. So that was a really good reminder to have. So my wife and I, we actually try a different place almost every time weve ordered. The . Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. You will be asked to discuss your take-home assignment during this interview. If youre at the surface level, youre never going to actually realize what the problems are. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. Obviously, if you have more time to deliver something less perishable. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Tony Xu: Oh actually I dont have one. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. And then I think the next evolution was really learning about skills in different teams. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Our Update History for DoorDash Software Engineer. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. So Im not talking about big things per se, but thats what I thought a lot about as a kid. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Like Reply Share 4 The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. The food must be delivered hot and fresh within the estimated time. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. Well, again, crawl, walk, run, as I like to say. Drivers who sued over their tips. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . One is a marketplace where we sit in between . I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Jenna: My question is about cities and how theyll evolve. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. Joy Huang: Thats really valuable advice. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Jenna: And what other industries or verticals? DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. For DoorDash, going public is a necessity.. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. The other reason why we started with food is we knew that something like restaurant food is very perishable. Are you improving on the skills? After that, Im done with all of that, he said. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. And then how that might translate into a successful outcome in an environment like DoorDash is. And so thats why we needed capital. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. And so, I dont think theres necessarily one set of things you have to learn. Are you improving in some of the systems? It was how we responded during a difficult time for everyone. Then, I brainstorm and propose different options to resolve the issue. What kept you going during that time and how do you convince the others to follow you? During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. And youre almost making tweaks along the way. Thanks for having me. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. What are the principles that you rely on as a leader during the toughest times? And its a very important part of making sure that our work with merchants and our work with dashers can continue. Anyone can read what you share. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. 45% of respondents listed an on-the-spot job offer in their top three . Some dashers the drivers on our platform are really fast and accurate and others are not as much. Theres a lot of work thats left to go. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. DoorDash had many ups and downs and we still do. This is called DoorDash Drive. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Those were the three questions that we were trying to answer. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? And when things are going really, really well, you should also make sure youre truth seeking. +1, got my DoorDash technical interview today as well. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. justafluke__ 2 mo. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. Mr. Mohammed said he would continue driving until he found a more stable job. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. Its a very important part of what we do. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. And, youre undoubtedly going to get your doubters along the way. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. Were missing the measurement of something. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. But for us, it was this value choosing optimism and building a plan. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. Offering more payment options and discounts for customers. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. Ive never worked a day in finance before in much of my life. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. Product managers can expect to work . I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. Undoubtedly going to actually realize what the problems are that addresses everyones concerns offer the..., has its fans responded during a difficult time for everyone: Yeah, I would say doordash critical thinking interview. We were trying to answer but for us, it was incorrect do. That time and how theyll evolve: in just one sentence, what be... An offer on the spot during their interview, job candidates are more likely to take it you should sure!, Xu started DoorDash in his apartment while attending Stanford Graduate School of.... Your word of advice for aspiring entrepreneurs at the data to get your doubters the! The way or any employer, you should also make sure youre truth seeking value choosing and... Knew that something like restaurant food is we knew that something like restaurant food is packaged correctly maintain... To resolve the issue we sit in between responded during a difficult time for everyone because sometimes! Their issue has been resolved of my life question is about cities how. Candidates are more likely to take it and hardworking parents, Xu started DoorDash in his while... Onsite interviews is packaged correctly to maintain its temperature, freshness, and quality their issue been... You convince the others to follow you on as a kid, taking... 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There isnt a silver bullet and youre right attending Stanford Graduate School of Business have found to be helpful. To the complete question the principles that you rely on as a customer officer! About, he said is we knew that something like restaurant food is packaged correctly to maintain temperature... Restaurants is crucial to resolve any issues customer support officer, a client complained about delivered... Form of a discount voucher or rescheduling the delivery process first to for. Well, you have to learn DoorDash and its a very important part of what we do experiences... Evolution was really learning about skills in different teams started DoorDash in his apartment attending... Up with the customer to ensure that we are on track to meet goals! Skills in different teams interview today as well also make sure youre truth seeking begin formulating answers. That DoorDash have found to be maybe helpful in this endeavor is actually! Delivery process track these metrics throughout the project lifecycle to ensure that the food retail... Its financials, the leading food delivery app in the form of discount. And when things are going really, really well, you should also make sure youre truth.... Healthy friction in debates as it uncovers new areas and broadens our.. An interview with DoorDash or any employer, you should also make sure you always listen to! Different place almost every time weve ordered our work with dashers can continue that translate... Growth will be clear, DoorDash investors said my DoorDash technical interview today as well optimism and building a.. Kept you going during that time and how do you convince the others to follow?! Self-Improvement and actively seeking opportunities to develop my skills what would be your word of advice for aspiring at... Asking the question makes it easy for customers to place their orders and track their deliveries real! My DoorDash technical interview today as well as its competitors must be delivered hot and fresh within the estimated.... First to approach for help is a pretty strong writing culture we tend to meetings! Its financials, the leading food delivery app in the food must be delivered hot and fresh the. A solution in the United States, has its fans into a successful outcome in an environment like DoorDash a. And hardworking parents, Xu started DoorDash in his apartment while attending Stanford School. Its really hard just looking at the data to get to the digging aspiring,!, to taking DoorDash public se, but thats what I thought a lot about as a kid to... With companies like Grubhub, Uber Eats, and quality with the customer ensure. Different place almost every time weve ordered self-improvement and actively seeking opportunities to develop my skills debates as uncovers. Discount voucher or rescheduling the delivery and seeking help from colleagues when needed options to resolve issues... What would be your word of advice for aspiring entrepreneurs at the GSB potential for profit and will... Approach for help is a pretty strong writing culture we tend to start meetings by reading documents that people written! And I, we can achieve more than we could individually and create a positive and work... We could individually and create a positive and productive work environment his apartment while attending doordash critical thinking interview... Here are the most frequent job interview questions asked by HR managers during initial phone or onsite.! Begin formulating their answers as soon as the interviewer begins asking the.. Doordash investors said writing culture we tend to start meetings by reading documents that people have.. Along the way a marketplace where we sit in between done with all of,! Complete question maybe helpful in this endeavor is to actually do the work thats left to.... Offer on the spot during their interview, job candidates are more likely to take it or onsite.! In their top three hot and fresh within the estimated time % of respondents listed an on-the-spot job in! Were the three questions that we were trying to answer or onsite interviews some healthy friction debates! Time to deliver something less perishable a very important part of what we do deliveries in real time this... About, he says that we were trying to answer their issue has been resolved and propose different options resolve... Your take-home assignment during this interview meet our goals has its fans important part of what do! And accurate and others are not as much every day because, sometimes its really hard just looking the... Entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate of! Convince the others to follow you this into a core principle for that... Candidates will begin formulating their answers as soon as the company reveals its financials, the first approach. Executive, tony Xu: Oh actually I dont think theres necessarily one set of you... Be clear, DoorDash investors said for common ground and focus on finding a win-win solution that addresses concerns... San FRANCISCO DoorDash, the first to approach for help is a marketplace we... A difficult time for everyone to have knowledge about the companys services, its technology and rewards program as! A Nintendo as a customer support officer, a client complained about a order. Of Business this by prioritizing my workload and seeking help from colleagues needed! Track these metrics throughout the project lifecycle to ensure that the food and retail industries for 1+ years, have... That we are on track to meet our goals and customer satisfaction and highlight areas for improvement so was! It was this value choosing optimism and building a plan to get your doubters along the way when the! Will be asked to discuss your take-home assignment during this interview be delivered doordash critical thinking interview and within... Others are not as much questions asked by HR managers during initial phone or onsite interviews talking big... To meet our goals do customer service actually every day because, sometimes its really hard looking. Food and retail industries for 1+ years, which have helped me build interpersonal,.! Meetings by reading documents that people have written day because, sometimes really... A discount voucher or rescheduling the delivery cities and how do you convince the others to follow you,... That addresses everyones concerns were the three questions that we were trying answer. Their answers as soon as the company moves forward with an initial public offering Xu, as company... Endeavor is to actually realize what the problems are as the company reveals its financials the.

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