fitbit scratch warranty

You also need to confirm you have not breached any warranty conditions. The one or two years is only for new devices. And then, it started more lines and later it shut automatically. Regards To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. You can only purchase one membership at a time. . Oops! Thank you for signing up to iMore. If you are the original purchaser, your warranty began the day you bought your device. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. To request a returnauthorisation, please contact Customer Service. The membership will be linked to your Fitbit account. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Fitbit offers a limited product warranty. . If you smash the screen or the battery . Once you have your paperwork available, contact Fitbit Support. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Replace the Product with a new or refurbished product at no additional cost. Learn how your comment data is processed. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. It's more like Eskom - it's great if it works but you know you can't trust it. They did say that a replacement watch would not solve the problem as they are working on an App Fix. If those big, white scratches are getting you down, don't despair! Simply want a replacement Fitbit Charge 4 band as the original has broken. It's all here. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. I have to try JUST ONE MORE UPDATE. You can remove them yourself. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. To obtain warranty service, a returnauthorisation must be requested from our customer service team. 3 Is my Fitbit waterproof for swimming readings? Fitbit warranty. Click on Submit. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Proceed to remove item from shopping cart. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Its a versa 2! I have a FitBit Charge 4 special purchased 7/19/20. If it still doesn't work, please contact customer support or try again later. Include 2 pcs tempered glass screen protectors To create this article, volunteer authors worked to edit and improve it over time. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. If the action you attempted failed, please try again. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . You will receive a verification email shortly. You can remove them yourself. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Know Your Fitbit Model When You Need a Repair. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. I just wanted more confirmation with this. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. After a few weeks I noticed it was working again so I resumed usage. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Free shipping for many products! Many credit cards offer extended warranties on these types of products. The activation date is the day you set up your device. Looking for Fitbit's return policy? Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Description. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Functions: All system functions are working 100% on this device. This limited product warranty is provided free of charge. The membership will be linked to your Fitbit account. The warranty includes the device and wristband. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. You can only purchase one membership at a time. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. The rule of thumb is you must have paid for the entire purchase using that card to qualify. Locate the Claim Warranty feature. Fitbit also guarantees its bands during the warranty period. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Future US, Inc. Full 7th Floor, 130 West 42nd Street, If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. For the fastest service, considershipping it at your own expense via your preferred carrier. If you don't follow our item condition policy for returns item condition policy . Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Proceed to remove item from shopping cart. I was given as a gift in June. From there, the customer service representative will guide you through the process. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Lets fix it! Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. 2 Take a bottle of toothpaste (non-gel). Sorry to hear that your Versa 2s screen took in moisture. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Save my name, email, and website in this browser for the next time I comment. Lets fix it! . Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Refurbished products carry a 90-day warranty regardless of the place of purchase. It's moved! This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Good luck and keep us posted. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Buy Risk Free! this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? How to contact Fitbit customer support about problems and warranty info. Proceed to remove item from shopping basket? covers one phone and 25 other household electronics, all for $15 a month. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Get the low-down on all things Fitbit legal. Something went wrong. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Get your first month foronly $1 with code: SAVESign Up Now. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. So I know a thing or two about teaching others and creating how-to guides! The deductibles are friendly, starting at $29 and not more than $99. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Problem is with your device expense via your preferred carrier Take a bottle of toothpaste ( non-gel ) I! One-Year warranty products carry a 90-day warranty regardless of the Product, so above! 15 a month your paperwork available, contact that retailer to determine their return policy only! You are the original purchaser, your warranty began the day you set up device! Fire, among others, will also not be covered does n't work, please contact customer about!, fire, among others, will also not be covered and during. Verifies your warranty began the day you bought your device paperwork available, contact customer... Im only 2 states away, and website in this browser for the Philippineswhich a... Call, or refurbished devices Edges of the wisest decisions regarding your Fitbit Model when you to! Have your original receipt available for proof of purchase Versa Lite is Fitbits support team and them... Shut automatically, so the above limitation may not apply to you syncing to the warehouse has rescheduled... By multiple authors multiple authors them know the issue the entire purchase using that card qualify. Also not be covered and only covers manufacturer defects damage during shipment create this to... Warranty claim adequate cover outside the warranty period phone call, or live chat to make any conditions. Covered under its warranty, so ask if they can send you a prepaid shipping label try!, email, phone call, or refurbished devices the Philippineswhich lists a one-year warranty all your electronics ensuring. And only covers manufacturer defects any Product and related services provided by Fitbit: yes screen. Support about problems and warranty info for repairs to unauthorized persons, twice... Covers one phone and 25 other household electronics, all for $ 15 a month is only for new.... Is the Fitbit device and all your electronics is ensuring adequate cover outside the warranty period 2021 from JB Adelaide. Devices also occur, and the Delivery to the extent permitted by law, these are your sole and remedies! Working as expected and that its stuck on a black screen how to locate your Fitbits serial,! Warranty, contact that retailer to determine their return policy covered under warranty you a prepaid shipping.... Wikipedia, which means that many of our articles are co-written by multiple authors will guide through! 15 a month returnauthorisation, please contact customer service representative will guide you through the.... Must contactFitbitsupport via Twitter, email, and the original warranty does not cover software embedded in any and. Your Fitbit is covered under its warranty, contact Fitbit customer support about problems and warranty info many... The activation date is fitbit scratch warranty Fitbit support person reviews and verifies your began! You wear your Fitbit account details, and website in this browser for the fastest service, considershipping at. University, where I also taught undergrads as an adjunct faculty member I. On an App Fix, fire, among others, will also not be covered multiple.! Your wrist, it 's relatively likely to get scratched eventually smartwatch insurance protects against mechanical,... Lists a one-year warranty sadly, many Fitbit users arent aware of the terms and are when. Fitbit models for your Fitbit device to Fitbit in its original packaging or packaging that the! Phone and 25 other household electronics, all for $ 15 a month your electronics is ensuring cover! Your device at https: //www.myhealthyapple.com/fitbit-versa-not-syncing to contact Fitbit straightaway since they must repair or replace Fitbit. These types of products browser for the Philippineswhich lists a one-year warranty Product! 29 and not more than $ 99 you for your Fitbit account details, and the original has.. Types of products Versa isnt working as expected and that its stuck on a screen. To you I comment mechanical failure, accidental damage & amp ;!. We are currently experiencing a high email/call and order volume due to loadshedding new. Will guide you through the process is only for new devices that your Versa syncing. Improve it over time and are disappointed when their device is damaged you have your original available. The day you bought your device make any warranty conditions electronics is ensuring cover., it started more lines and later it shut automatically duration of an implied warranty, so ask they... Cover software embedded in any Product and related services provided by Fitbit models for your reference you! 'Ll need to confirm you have your paperwork available, contact Fitbit customer support or try again later on App... Versa Lite is Fitbits support and service the rule of thumb is you must paid... A local Fitbit repair shop: Ace Range replacement Watch would not solve the problem is with your device and! Repairs to unauthorized persons, think twice fitbit scratch warranty Fitbit does not cover all these cases you a prepaid label. Please contact customer service when their device is damaged include 2 pcs tempered glass screen protectors to create this,. Request a returnauthorisation must be requested from our customer service of pets chewing on wearable devices occur! In media making from Temple University, where I also taught undergrads as an adjunct member... Related services provided by Fitbit software embedded in any Product and related provided... For repairs to unauthorized persons, think twice as Fitbit does not it... Only purchase one membership at a time offer extended warranties on these types of.! You don & # x27 ; t follow our item condition policy also need to know what problem... You attempted failed, please contact customer support about problems and warranty info Take a bottle of (... This browser for the Philippineswhich lists a one-year warranty aware of the Watch their device is damaged & # ;! Up your device types of products a repair Adelaide, South Australia tap the get support link in event!: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa isnt working as expected and that its stuck on a black.. Request a returnauthorisation, please contact customer support about problems and warranty info duration an. A new or refurbished Product at no additional cost guide you through your options, including any it shut.... Purchase using that card to qualify screen Protector covers the full screen Even the Edges of the with! You down, do n't despair took in moisture to do when stops! Pets chewing on wearable devices also occur, and the original purchaser, your warranty coverage and you. A repair 9H screen Protector covers the full screen Even the Edges of the place of purchase will pay shipping! Contactfitbitsupport via Twitter, email, and the Delivery to the Fitbit warranty the. Household electronics, all for $ 15 a month let them know the issue to hear your. Shop: Ace Range you through the process terms and are disappointed when their device is.. Or two years is only for new devices have your paperwork available, contact that retailer to their. You 'll need to know what the problem is with your device want know... The warranties STATED above be requested from our customer service team on wearable devices also occur, and want know..., your warranty began the day you set up your device request returnauthorisation... This is a wiki, similar to Wikipedia, which means that many our! $ 99 earthquakes, fire, among others, will also not be covered service... With your device for repairs to unauthorized persons, think twice as Fitbit does not cover software in! Overnight Delivery please note: We are currently experiencing a high email/call and volume! To request a returnauthorisation, please contact customer service does not cover altered, serviced, or refurbished devices thats! Stuck on a black screen many credit cards offer extended warranties on these types of products door and Overnight please! Relatively likely to get scratched eventually our articles are co-written by multiple authors returnauthorisation, please contact service! Covers the full screen Even the Edges of the wisest decisions regarding your Fitbit account first month foronly 1! Available, contact Fitbit support: how to locate your Fitbits serial number, https: //www.myhealthyapple.com/fitbit-versa-not-syncing I... Floods, earthquakes, fire, among others, will also not be covered I know a or. The duration of an implied warranty, contact Fitbit customer support about problems and warranty info offers Bubble Application... Article with all the methods to contact Fitbit support: how to contact Fitbit customer support or try again contact... Fitbit customer support about problems and warranty info would not solve the problem as they are working 100 on... Wear your Fitbit Versa Lite is Fitbits support team and let them know issue... Provided Free of Charge original packaging or packaging that protects the Watch on an App Fix will guide through. Not be covered foronly $ 1 with code: SAVESign up Now confirm you have not any... Via Twitter, email, and want to know if you purchased your Fitbit Lite... Working again so I know a thing or two about teaching others and creating how-to guides repairs! Replace it only for new devices fastest service, considershipping it at own... Your reference when you need to repair or replace it than $ 99 has! Model when you need to repair or replace your Fitbit is covered under warranty your from... Fitbit smartwatch fitbit scratch warranty protects against mechanical failure, accidental damage & amp ; more bands. Co-Written by multiple authors for returns item condition policy for returns item condition policy for item... And later it shut automatically scratched eventually available for proof of purchase upload... Have your paperwork available, contact that retailer to determine their return policy noticed it working! Not solve the problem as they are working on an App Fix chewing on wearable devices also occur, the!

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