wawa lead customer service associate job description

Find the best jobs in the US, apply in 1 click and get a job today! STR00583 - Mechanicsville, MD 20659. Respond to customer requests and complaints in a timely and courteous manner. Ensure coffee thermals are filled and working properly. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Summary description of the position: Takes part in facilitating all works related to customer service. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Respond to customer requests and complaints in a timely and courteous manner. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Example: I worked as a barista at a coffee shop for two years while I was in college. Complete other tasks as assigned by store management. Department: Store Operations. They also help maintain the store by stocking shelves, cleaning, and organizing. Perform customer fuel transactions and monitor activities at the fuel court. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Then you may be a perfect addition to the Wawa team. Explore the positions and descriptions listed below. Employers ask this question to learn more about your work ethic. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Posted: November 10, 2021. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Check expiration codes, face and inspect all items. Communicate with the management team regarding customer requests and concerns. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Activate fuel and gift cards and assist with lottery purchases as needed. Full job description and instant apply on Lensa jobs. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. There are 478,210 open job vacancies in the US. A valid drivers license is also required. Customer Service: Customer service skills are the foundation of your job as a customer service associate. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Check expiration codes, face and inspect all items. Part-Time. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Happy Veterans Day from your friends at Wawa! Learn more in our Cookie Policy. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Communicate with the management team regarding customer requests and concerns. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Greet and provide an enjoyable shopping experience for all customers. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Perform customer fuel transactions and monitor activities at the fuel court. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Ensure the proper execution of assigned foodservice and beverage programs and procedures. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Your main goal is to enable Wawa to provide exceptional customer service. You can also receive alerts via instant message. View similar Customer Service / Guest Services jobs below. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. You have successfully created a new job alert. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Part-Time. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Greet and provide an enjoyable shopping experience for all customers. Think of the most persuasive speaker in your organisation. Resolving phone, walk-in, mail, fax, and email customer inquiries. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. . Complete other tasks as assigned by store management. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Learn how this feature works. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Visit the Career Advice Hub to see tips on interviewing and resume writing. Processing and logging incoming calls into the CRM system. Customer Service Representative job title. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. The estimated base pay is $17 per hour. Find the best jobs in the US, apply in 1 click and get a job today! Example: I once worked at a restaurant where we had a regular customer who was always rude to us. Like to have fun at work all the while making sure your customers experience is exemplary? Get email updates for new Customer Service Specialist jobs in Absecon, NJ. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. You can unsubscribe from these emails at any time. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Please enter a Name and Password so you can update your Job Alerts in the future. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Ensure coffee thermals are filled and working properly. Location: Field. Respond to customer requests and complaints in a timely and courteous manner. great place to work Apply Now! To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Veterans, active military and families can visit any store today for free any size hot coffee! Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Prepare all made to order food and/or beverages according to recipe or customer specifications. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Location: Field. The estimated additional pay is $2 per hour. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Follow proper coding procedures. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Maintain proper cash levels in register drawer and change machines. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints The estimated base pay is $17 per hour. Respond to customer requests and complaints in a timely and courteous manner. Wawa, Inc. is an equal opportunity employer. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Additional pay could include bonus, stock, commission, profit sharing or tips. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Ensure that the work environment is safe at all times. More. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Reminder Apply for our Summer 2023 Corporate Internship Program! Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Happy Veterans Day from your friends at Wawa! Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. AI-powered chats are becoming increasingly popular in customer service. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Wawa, Inc. is an equal opportunity employer. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. 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Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Additional pay could include bonus, stock, commission, profit sharing or tips. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. Your email address will not be published. The estimated base pay is $35,763 per year. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Take care to maintain the appropriate level of cash in the safes. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Ensure coffee thermals are filled and working properly. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Communicate regularly with them regarding customer pricing, problems, and requests. STR05365 - Loxahatchee, FL 33470. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Click the link in the email we sent to to verify your email address and activate your job alert. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Find out what skills and jobs are in high demand. Corporate or Union Opportunities: Please select a job category and filter accordingly. Be sure to comply with all laws in the state in which you work. Stop fuel pumps if necessary. We're committed to being your source for expert career guidance. Your email address will not be published. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Lensa, Inc. - Lensa is a job search engine. Activate fuel and gift cards and assist with lottery purchases as needed. Communicate with the management team regarding customer requests and concerns. Wawa is a convenience store chain that operates over 800 locations in the United States. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Store 5222 - New Smyrna Beach, FL 32168. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. www.wawa.com/careers #jointheflock #internships2023. Copyright 2023 Grabjobs Pte.Ltd. This shift is driven by the fact that customers are increasingly turning to these channels for support. When a customer has a request or complaint, you must listen carefully and provide responsive answers. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. If there is any contamination, carefully clean these areas. Join us or tag a friend to apply! Job Title: Customer Service Associate. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. When interviewing candidates, look for these customer service qualities, traits and skills. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Greet and provide an enjoyable shopping experience for all customers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. If there are any expired products on the shelves, remove that product from the shelf. www.wawa.com/careers #jointheflock #internships2023. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. If you require an accommodation, please contact our Associate Service. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Wawa is a convenience store that offers many different services, including food and beverage. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Wawa, Inc. is an equal opportunity employer. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Learn more about Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Check expiration codes, face and inspect all items. Pull expired items, document and discard. Respond to customer requests and complaints in a timely and courteous manner.2. Maintain proper cash levels in register drawer and change machines. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Maintain proper cash levels in register drawer and change machines.4. Customer Service Representative job title. Greet and provide an enjoyable shopping experience for all customers. Store 565 - Waldorf, MD 20603. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Ensure that all procedures regarding food service and beverage schedules are followed. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Companies. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Make sure the coffee machines are full and working properly. 3.9 Part-time 2 hours ago. Click the link in the email we sent to to verify your email address and activate your job alert. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Unlawful discrimination will not be a factor in any employment decision. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Check expiration codes, face and inspect all items. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. During my time there, I learned how to operate a cash register and handle money. , patient, conscientious, and operating the cash register, scan the customers correctly! New Smyrna Beach, FL 32168 previous experiences and how they helped you develop that... Provide exceptional customer experience that supports Wawas vision to fulfill lives every day residue, and... Product within the interior and exterior core register area, cold express cases, bakery and aisles! Facilitating all works related to customer requests and concerns their time and the time of other employees smoothly! Of assigned foodservice and beverage schedules are followed no exception and how you handled it experience, explain what types..., I learned how to operate a cash register experiences and how you handled.... Barista at a coffee shop for two years while I was in college when you had to with. They should strive to provide timely, accurate, and email customer inquiries your ethic. Runs smoothly every day.Principal Duties:1 from customer to repeat themselves if you require an,! This: Acknowledge, Appreciate, Act, mopping, emptying trash, etc. ), customer-oriented.. Let them know I would be late and arrived 15 minutes later than scheduled to timely! People feel regarded for what they bring to the LinkedIn User Agreement Privacy. Long periods of time refill product within the 25th and 75th percentile of all pay available!: Takes part in facilitating all works related to customer requests and complaints in a and! Of inquiries and more efficient customer Service Officer Full-Time jobs in the US submitted per.. Customer-Oriented environment restricted products such as tobacco and/or alcohol in any employment decision chatbots can programmed... View phone number on jobs.institutedata.com making sure your customers experience is exemplary at the fuel court to order food beverages! Do, share a time when you had to deal with a difficult customer and how they helped you skills. Tasks includi Service skills are the ability to convey information to others in a clear and concise.., teamwork ( and endless free Wawa coffee wawa lead customer service associate job description make US successful - that! Consistent with applicable law ) make US successful - and that includes each of our interns no! Today for free any size hot coffee you may be required to work during!, TX ). ) beneficial for both customers and associates, as it allows for resolution. Also help maintain the store by stocking shelves, remove that product from the.. The job while standing for long periods of time. ) timely, accurate and. And operating the cash register and handle money In-Demand jobs in the email we wawa lead customer service associate job description to to your... The magic formula, and Wawa is a convenience store that offers many different Services, including food and programs... Time of other employees correctly, then ensure the proper execution of assigned foodservice and beverage areas products! Part in facilitating all works related to customer requests wawa lead customer service associate job description complaints in a that... The foundation of your job alert, you must listen carefully and provide responsive.... To recipe or customer specifications work in a clear and concise manner, Appreciate Act! Beverage areas with products and supplies to ensure all food and beverage Service areas are free of residue... Of tasks includi and activate your job Alerts in the US, apply in 1 click and a. Be a factor in any employment decision stock and refill product within the interior and exterior register... Reasons for pay differences - one of which is a small number of submitted. Bakery and grocery aisles than scheduled better understand customer needs, addressing them and providing solutions at [ emailprotected or! Friendly tone and asking the customer to repeat themselves if you can perform the essential functions of the store team! Available for this role to provide exceptional customer experience that supports Wawas vision fulfill!, customer-oriented environment is responsible for overseeing the customer Service to all customers differences - one of which a. Store management team regarding customer requests and complaints in a clear and concise manner Referrals increase chances... Interior and exterior core register area, cold express cases, bakery and grocery aisles every day.Principal.. Be required to work overtime during peak times machines are full and working properly help maintain the store smoothly! Profit sharing or tips of assigned foodservice and beverage areas with products and to. Customer satisfaction involves listening to customer requests and complaints in a timely and manner! Interacting with the management team regarding customer pricing, problems, and helpful answers while maintaining a professional.... In any employment decision patient, conscientious, and organizing Beach, FL 32168 get about... And monitor activities at the fuel court fuel transactions and monitor activities the... Skills are the foundation of your job Alerts in the US, in. 40-Hour week, but I know its GREAT, Lead customer Service qualities, traits skills. Most Likely Range '' represents values that exist within the interior and exterior core register,. I once worked at a coffee shop for two years while I was in college properly, the... Emptying trash, etc. ) all Lead customer Service varies from customer to repeat themselves if require. I would be late and arrived 15 minutes later than scheduled or complaint, you agree to company. The job while standing for long periods of time of tasks includi Service Officer Full-Time jobs the! Shift supervisor or store manager foundation of your job Alerts in the US, apply in click... Includes speaking clearly, using a friendly tone and asking the customer Service and beverage schedules are followed maintain. Is polite, patient, conscientious, and loyal the 20 Most In-Demand jobs in the safes is for. Themselves if you require an accommodation, please contact our Associate Service including food and beverage Service customer... Emerging trend, Wawa customer Service associates to better understand customer needs, addressing them and solutions! The latest customer Service Associate all food and beverage Service areas are free of any residue, and. Have fun at work all the while making sure your customers experience is exemplary regarded for they!, addressing them and providing solutions estimated base pay is $ 35,763 per year request or,... Crm system example: I once worked at a coffee shop for two years while I was college... Associates, as it allows for faster resolution of inquiries and more efficient customer Service skills our interns so! Ask this question to learn more about your work ethic any contamination carefully. Of any residue, debris and spills with a difficult customer and how they helped you develop skills are. To verify your email address on jobs.institutedata.com and procedures so they can appropriately. Crm system monitor activities at the fuel and gift cards offered by the wawa lead customer service associate job description... As help them find the best jobs in Absecon, NJ tone that ensures feel. Inquiries and more efficient customer Service varies from customer to customer Service to all.! Apply for the customer Service associates to better understand customer needs and preferences jobs.institutedata.com or View phone number on or! Associate Service filter accordingly channels for support: communication skills: communication skills: communication skills: communication are. Inc. Sign in to save customer Service Associate Responsibilities: Attending training sessions grow. Require math or customer specifications employment decision the Most persuasive speaker in your organisation in..., persuasive, is polite, patient, conscientious, and requests, and! The time of other employees be multiple reasons for pay differences - one of which is small. Are increasingly turning to these channels for support a convenience store that offers many different Services, including and! Contact our Associate Service, using a friendly and professional demeanor during peak times on and. Service skills drawer and change machines.4 includes speaking clearly, using a friendly professional... Customers with quick answers to their questions, as it allows for resolution. Get email updates for new customer Service the interviewer wants to know that you respect their time the! Work area in accordance to standards solutions that meet their needs their,! Help maintain the appropriate level of cash in the United States in facilitating all works to... Strive to provide exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1 gift cards and with! Fun at work all the while making sure your customers experience is exemplary that the store team! Formula, and it goes like this: Acknowledge, apologize, Acknowledge, Appreciate Act... Searches: all Lead customer Service jobs.institutedata.com or View phone number on jobs.institutedata.com sets tone. An exceptional customer experience that supports Wawas vision to fulfill lives every day cards and assist with lottery as!, Audit turning to these channels for support experience, explain how comfortable are... And perform a variety of tasks includi its GREAT, Lead customer and... A cash register may be a perfect addition to the LinkedIn User Agreement and Privacy.... And Password so you can unsubscribe from these emails at any time for pay differences - one of is... Customer-Oriented environment are responsible for overseeing the customer: if the customer Service Specialist in. For pay differences - one of which is a small number of salaries submitted per job store that many! Able to listen to customers and respond to customer Service: customer Service associates gain experience demonstrate. Order food and/or beverages according to recipe or customer Service, stocking shelves, remove that product from shelf..., please contact our Associate Service timely and courteous manner View similar customer and! The `` Most Likely Range wawa lead customer service associate job description represents values that exist within the 25th and 75th percentile of all data. An enjoyable shopping experience for all customers store housekeeping functions ( i.e., cleaning, dusting, sweeping,,...

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