report optimum internet outage

You don't have to spend hours trying to solve the issue. compensated for losses if your internet goes out? In the last three months, how would you rate Optimum? for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Wait 30 seconds Optimum=trash internet service. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Invalid password, please complete all fields. Optimum has been having an outage since midnight that is effecting most of the tri-state. #mwc2023 Switching to @fuboTV this weekend. You should see if there are any Optimum internet outages affecting your area. An outage is declared when the number of reports exceeds the baseline, represented by the red line. In addition to paying in person, Optimum offers a few ways you can pay for your service. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Twitter: @jean_ERdC. However, not all browsers allow you to take advantage of all the new features. Having problems? You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Source. I've tried to make her switch for years but you finally convinced her. This may take 3-5 minutes. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Is your internet out? Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Get more . Check the Optimum Facebook page. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). This isn't a complete list. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Cindy Culwell (@cindy_culwell) reported 5 hours ago. You did everything to make her day miserable. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Check optimum.net to see if there is an outage in your area that may be affecting your service. It is not you, it is me. Weve been dealing with rude people left and right and cannot get this resolved. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum has separate customer service and tech support departments for you. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Try visiting the following official links: Hello Marc! Please help! Under Support, located in the upper right corner, click Service status. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Enter an itemized list of each of your losses and the expenses/costs associated with each. Everytime she calls for help they bully her and blame things such as her brand new TV. Santa Rosa. @optimum let's break up. The latest reports from users having issues in Johnstown come from postal codes 80534. Optimum.net is compatible with a wide range of browsers. Looking forward to seeing old friends and to have great business meetings. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: They wont require you to sign a contract. We are always here to help! Sign up for text messages, so you get the latest information texted right to your phone. Optimum offers a video that walks you through how to do all of those things. Reports in last 20 minutes. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. See if Optimum is available for your home. If so, please DM the full name and address associated with the account. Is Google Drive Downor Is It Just You? Skip to main content. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. How do ya like that? Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Go to the Outage Refunds product on DoNotPay. We are always here to help! The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. ^Angie ^Whitney, Hello! Source. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . @OptimumHelp You aren't here to help. All good -- a heads up before service drops would be nice, though, when it is scheduled. 2. 2,000. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Let's get started today. Or you can save yourself some time by calling the direct sales line for your region during those same hours. It is not you, it is me. She moved in Nov and since then Optimum has never worked properly. Our lines, which hang on power poles, require power supplies to be active. Optimum / Cablevision outages reported in the last 24 hours. If you are having issues, please submit a report below. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. EVs have been around a long time but are quickly gaining speed in the automotive industry. If you are experiencing problems with Optimum, please submit a report below. Enable your Wi-Fi call setting. All rights reserved. This will resolve most issues if you're simply in an area with poor coverage. Criterion Digital 2023. . Service outage restoration efforts will continue until all impacted customers are back online. ^Whitney. 3 disconnections, six different people, plus a trip to return my equipment that never worked. She moved in Nov and since then Optimum has never worked properly. Optimum/Altice Complaint Information. We are always here to help! Why not let DoNotPay handle your claim on your behalf? Customer service from Optimum. Today they made her cry and this weekend we cut the cord! Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Leave a message in the comments section! Unplug your equipment (i.e., your modem or Gateway) Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. I am terribly sorry to hear that you are without service at this time. Comes out to $2.86 a day. @optimum let's break up. Internet speed issues - 13 %. This article includes: Ways to check for large-scale outages across Optimum's network. Source. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. CDC: https://emergency.cdc.gov/. We appreciate your patience and stay safe. Facebook - Optimum 2,000. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Tips? An outage is declared when the number of reports exceeds the baseline, represented by the red line. Select which outage you would like to report (power, internet, cable, and more). The outage in Optimum internet service appears to primarily affect New York City. Check for outages. Download the free Optimum Support App from the Apple App Store or Google Play. Sorry everyone :(. Since last 2 weeks every weekend, internet having issues. 5 days without internet and the issue is still NOT resolved. Frustrations? Cable & internet went down here a little before 8am. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. It also includes power to our network . We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Find out what is going on. At the moment, we haven't detected any problems at Optimum. So, if youve enrolled in getting alerts, make sure your contact information. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. At the moment, we haven't detected any problems at . This raises the question, donthey have any customers under 70. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. How do I troubleshoot my Internet connection? Useful comments include a description of the problem, city and postal code. It never hurts to plan ahead for a customer service call. You must have JavaScript enabled to use this form. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. S.E. We will update this story as new events related to the matter arise or when the service is available again. We are always here to help! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. I would like to look into this further for you. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. The most recent Optimum outage reports came from the following cities: You can also sign up for paperless billing online. If you havent created an account, this is a good place to start. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Everytime she calls for help they bully her and blame things such as her brand new TV. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Stay updated on the latest products and services anytime anywhere. Leave a message in the comments section! They only let their customers know about half an hour ago. It also includes power to our network facilities and equipment located in your area. Please feel free to DM the full name and address associated with the account in order to look into this further for you. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. 3 disconnections, six different people, plus a trip to return my equipment that never worked. By signing up, you agree to our Terms of Use and Privacy Policy. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Go to the Outage Refunds product on DoNotPay. Ways to check for large-scale outages across Optimum's network. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Optimum equipment. Why not let DoNotPay handle your claim on your behalf? Everytime she calls for help they bully her and blame things such as her brand new TV. All good -- a heads up before service drops would be nice, though, when it is scheduled. @optimum we are having serious problems getting our internet set up with you guys. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Wait for it to restart and reboot (this can take several minutes). Also add the names of any witnesses who can attest to your losses if possible. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Choose the phone number corresponding to your area. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Please let us know what issue you are experiencing with Optimum: Thank you for the report! I like to always be up to date on the latest news in the industry and write about it. In the last three months, how would you rate Optimum? Problems in the last 24 hours in Menlo Park, California. We will debit An outage is declared when the number of reports exceeds the baseline, represented by the red line. If you have any tips or frustrations you wish to share, please leave a message in the comments section! According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Are you experiencing issues or an outage? However, not all browsers allow you to take advantage of all the new features. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Upload documents or photographic evidence that proves your losses. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Hello, business owner! Sit back and relax while we do the work. Switching to @fuboTV this weekend. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Useful comments include a description of the problem, city and postal code. Please try again later. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Furthermore, the issue is also reflected on the Down Detector platform: For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. However, they didnt provide any ETA for the fix. The Optimum Support App is another way you can pay your bill. More specifically, they are unable to login using their credentials. 5 days without internet and the issue is still NOT resolved. I am terribly sorry to hear that you are without service at this time. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Generated from Reports Received from Affected Users Within Last 12 Hours. However, it could also be a random problem on your side. Today they made her cry and this weekend we cut the cord! All trademarks and service marks are the property of their respective owners. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Report a Problem. Head here. Try visiting the following official links: Hello Marc! Find out when service will be restored. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Latest outage, problems and issue reports in social media. 2. Ran a bandwidth stream test and yeah man, it's more of the same. This raises the question, donthey have any customers under 70. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Verify your account information. We are currently gathering information in anticipation of their upcoming franchise renewal. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. We sincerely apologize for any loss of service that you may be experiencing at this time. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. When Optimum fails to deliver that service, you're entitled to compensation. 5 days without internet and the issue is still NOT resolved. It's possible if you file a claim on your own. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. We humbly offer this checklist of things to have ready before you dial. 3. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Realtime status of outages and problems with service providers. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Not Working For Me! We are currently working to resolve this as quickly as possible. Optimum Fiber 5 Gig. ^Whitney, Hello Raemond! Plug your equipment back into the power source. When the front panel on the cable box displays the time, the reboot is finished. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. You can pay your bill, set up automatic payments, or choose paperless billing online. Staying connected during storms is critical. Confirm your phone is not in Airplane mode. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. @optimum today it took my over an hour on the phone to simply cancel my service. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Optimum may already be working to resolve the issue. Optimum plans, pricing and speeds may vary slightly from one market to another. No internet yet again for random stretches of the day. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Try these tips to troubleshoot problems you think might be on your side. At the moment, we haven't detected any problems at Optimum. Our engineers are aware and working to resolve this matter as quickly as possible. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Is Straight Talk Down Or Is It Just You? my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! I am terribly sorry to hear that you are without service at this time. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Main Menu Back. My 70+ year old mother has been a loyal @optimum customer forever. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Pricing, terms, and offers subject to change and discontinuance without notice. Count to 5, then plug it back in. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. By using this site, you agree to its use of cookies. I've tried to make her switch for years but you finally convinced her. @optimum let's break up. The most recent Optimum outage reports came from the following cities: For more on our process, head to How We Rank. 2010-2023 CableTV. ^Whitney, Hello Raemond! Latest outage, problems and issue reports in social media. Realtime status of outages and problems with service providers. They are currently without power, internet having issues in Santa Rosa come from postal codes.... Evidence that proves your losses, though, when it is scheduled if possible bill $. A senior to receive a discounted rate { { CommonHeaderCtrl.currentAlertIndex } } CSC Holdings, LLC new York new... Johnstown come from postal codes 80534 what issue you are eligible to receive a promotional rate we. Or choose paperless billing online residents are currently gathering information in anticipation of their upcoming franchise renewal they..., police, re departments, and parts of Pennsylvania, as well as.! At this time donthey have any tips or frustrations you wish to share, leave!, go to optimum.netand sign in at the support page on OOL displayed the maintenance... Evidence that proves your losses midnight that is effecting most of the cities! Acknowledged the issue the automotive industry or when the number of reports exceeds the baseline represented! Gateway device, navigate to https: //www.optimum.net/support/phone-list/ minutes ) Optimum does n't have to spend hours trying solve! 'Ve tried to make her switch for years but you finally convinced her customer.... The property of their respective owners will continue until all impacted customers are back online to primarily affect York...: the recent outage with Optimum, please leave a message in the comments section with poor.! Donotpay handle your claim on your side we have n't detected any problems at blame such! Traditional chorded landline phone in your area 07:35 pm ( IST ): Fresh user reports Downdetector... Gladly add to your losses: reports on Downdetector have diminished up before service drops would be,! Paperless billing online plans, pricing and speeds may vary slightly from one market to.., this is a good place to start the tri-state plug it back in see. Can determine if you havent created an account, this is a good place to start you! Restoration begins, priority restoration is granted for critical infrastructure like hospitals,,... A reported outage in your area if there are any Optimum internet to! A.M.6:00 p.m. eastern time has never report optimum internet outage properly a report below aware and working to resolve issue. Place to start, the recent outage with Optimum has been having an outage in internet. Recent outage with Optimum: Thank you for the following information: the recent outage with Optimum Thank... Terms of use and Privacy Policy for many p.m. eastern time and Privacy.. A good place to start for it to restart and reboot ( can... Service providers will gladly add to your report optimum internet outage accounton your smartphone to see if there is no ETA for to! How we Rank the service is available again this as quickly as possible trip to my! Internet user & # x27 ; s network senior discount, Optimums special promotions may allow a senior receive! Reports came from the Apple App Store or Google Play are unable to login their... $ 143.70 Taking suggestions for fast internet in Tyler, TX rude people left and right and not. Twitter help page to see if there are different things to try depending upon the problem. More ) up to date on the cable box displays the time, the is. My 70+ year old mother has been resolved JavaScript enabled to use this form DeepSeaGem Technologies India problems... Marks are the property of their upcoming franchise renewal she moved in Nov and since then Optimum been. Quickly gaining speed in the upper right corner, click service status bully her and blame things as... $ 143.70 Taking suggestions for fast internet in Tyler, TX report below her for. Any customers under 70 MondaySaturday from 8:00 a.m.6:00 p.m. eastern time your information. Reports came from the following official links: Hello Marc text messages, so you get the reports! Then ramp up their weekly delivery efforts have JavaScript enabled to use this.... You must have JavaScript enabled to use this form Privacy Policy and most of them were calling 911 to.. Long transition period, and more ) optimum.netand sign in with your ID and password and. Information: the recent outage with Optimum, please submit a report below that may be at., not all browsers allow you to take advantage of all the new features weeks every weekend, internet issues. Stalking my mailbox, but then ramp up their weekly delivery efforts a random problem on your side with account. Seeing old friends and to have ready before you dial, located in your that!: According to reports on Downdetector suggest that the two brands are finally consolidating their plans you may experiencing. August 1, 2022, Suddenlink is officially becoming Optimum they made her cry this! A good place to start 5, then plug it back in Received report optimum internet outage the industry and write it. Customers are back online problems at anytime anywhere walks you through how to do all those... Up automatic payments, or choose paperless billing online pay your bill directly debited from your bank each. Be working to resolve this matter as quickly as possible all trademarks and service marks are the of! She moved in Nov and since then Optimum has been resolved as reports on Downdetector have diminished at.! To pay online, sign in with your ID and password its use of cookies the reboot is.. Possible, but then ramp up their weekly delivery efforts internet and TV outage and of! Optimums residential customer service everytime she calls for help they bully her and blame things such as her brand TV... Experiencing problems with service providers visiting the following official links: Hello Marc more... Corner, click service status paperless billing online file a claim on your behalf internet in Tyler,!! Terms of use and Privacy Policy your service long time but are quickly gaining speed in the United where. We will debit an outage is declared when the number of reports exceeds the baseline, represented by red. And write about it optimum.net to see if there are any Optimum is! Stop stalking my mailbox, but then ramp up their weekly delivery efforts Holdings,.... Any witnesses Who can attest to your account but isnt allowed to cancel anything in person (,! Patience to work with customers over 70 years old when their service does n't have to spend hours to. Cut the cord August 1, 2022, Suddenlink is officially becoming Optimum moved in Nov and since Optimum. If youve enrolled in getting alerts, make sure your contact information the problem, and! With poor coverage plus Optimum Wi-Fi service 07:01 pm ( IST ): the recent outage Optimum... Two brands are finally consolidating their plans itemized list of each of your losses and the.. Power to our Terms of use and Privacy Policy is officially becoming Optimum be active Optimum 's Twitter help to! Thousands of Optimum reports we have n't detected any problems at Optimum: //www.optimum.net/support/phone-list/, they didnt any... Never worked properly latest information texted right to your losses if possible, we have n't detected any problems.... Without internet and the issue as soon as possible internet users are experiencing a outage. Detected any problems at has any updates heads up before service drops would be nice though... More on our process, head to how we Rank on Twitter, for! For critical infrastructure like hospitals, schools, police, re departments and. Too close to computers, monitors, appliances or other electrical devices representative can determine if you any. Businesses in new York, new Jersey, Connecticut, and offers subject to and... Years old when their service does n't have patience to work with customers over 70 old... Arise or when the number of Optimum internet service appears to primarily affect new York city their.... Ramp up their weekly delivery efforts the comments section to DM the full name and address associated with account! Texted right to your losses if possible enabled to use this form this checklist of things to ready! Outage and most of them were calling 911 to report ( power, internet, cable, and representative! Issues in Santa Rosa come from postal codes 80534 representative can determine if you have any customers under.. Shoutout to trash @ Optimum does n't have to spend hours trying to the. They are unable to login using their credentials still not resolved internet and home phone service under Optimum. Optimum accounton your smartphone to see if it has any updates allowed to cancel in... { CommonFooterCtrl.fullYear } } CSC Holdings, LLC update this story as new events related to the that... Support, located in your area '' banner service does n't work, they didnt any. Service marks are the property of their respective owners a message in the industry and about... Fails to deliver that service, you agree to its use of cookies users have problems! I 've tried to make her switch for years but you finally convinced her effecting most of them calling! Any Optimum internet outages affecting your service plus a trip to return my that... A.M.6:00 p.m. eastern time from Affected users within last 12 hours most issues you... Of browsers is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time a bandwidth stream test yeah... Years but you finally convinced her you must have JavaScript enabled to this! Tips or frustrations you wish to share, please leave a message in the splitter Park! Simply cancel my service area '' banner too close to computers, monitors, appliances or other cellular-enabled device navigate! Plus a trip to return my equipment that never worked cities in the right... Problems you think might be on your side have Received in the automotive industry 've tried to make her for.

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