securus customer service refund

We will review and reply to your request in a timely mannernormally within 72 hours. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. You can choose to call or write to inmates if they are allowed to communicate with the outside world. for any law enforcement, jail/prison management, investigatory, or other purpose. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. How do I get setup for eMessaging using the Securus Android app? We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Securus Technologies or other "Jail Facility Phone Providers". Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. nicamente para realizar pagos o compras de los servicios de la Empresa. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. No refunds of unused balances will be issued after the expiration date. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. 1. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. The stated balance of the AdvanceConnect account may not reflect recent call activity. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. How to set up an account through Securus. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. This team is available 24/7/365. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Can the incarcerated loved one initiate a message? The Privacy Policy is incorporated herein by reference. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Should I fund anAdvanceConnect account or a SecurusDebit account? To opt-out of any particular Notification Alert, text the word STOP to 77929. Can I use both JPay and Securus at the same time? You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. How do Idetermine what type of account to make a payment on? In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. The Contact Center is open seven days a week 24 hours per day. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Just like our previous call platform, we provide you with a . The purchased rate is dependent on the correctional facility where the incarcerated person is housed. We take safeguarding your personal information seriously. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Our website may also contain links to other websites that are not operated by us. Securus Online Assistant Now Available - Click the bubble below. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. To collect your money: 1. . Searching Frequently Asked Questions. By exploring our Career Center and the information below, you can learn more about how we make Read More Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. The Contact Center is open seven days a week 24 hours per day. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Storage of your messages may continue even after your account has been terminated. For $45.98, you can get our 90-day service plan. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. The rules include instructions on how to file an arbitration. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Pricing, California We may initiate the closing of a Direct Bill account due to fraudulent account activity. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Al hacer clic en la casilla de autorizacin que aparece a continuacin, PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Governing Law and Other Terms. General Information At Securus, we're committed to connecting what matters. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Alaska and TDCJ customers have 365 days to request a refund. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. You may not create any derivative work of our website or our Products. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Who can an inmate call using their Securus Debit account? Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. This warranty does not apply to: Securus Technologies Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. JPay Player (Tablet) Purchase Terms and Warranty. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. Your Customer Agreement also means you agree to receive periodic email communications from us. Este Acuerdo est The balance of the refund may vary based on when calls were last received. . Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Your rights and duties under these terms are not assignable by you without our prior written consent. By clicking below, you agree to the Recurring Transactions Terms and Conditions. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. for more info). When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. How do I unblock my phone number on my Securus online account? Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. *Fee amounts that are shown above are standard pricing. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. The credit check requirement does not apply in Alaska. We love to hear the amazing feedback! transacciones recurrentes, todos los pagos se efectuarn en dlares dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Messages and their content are retained by us in accordance with our standard message retention policies. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Your access to any other website linked to our website is at your own risk. Unused purchases will not be refunded. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. NEW! Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. PO Box 650757 Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin We are not responsible for the contents, links or privacy of any of these linked websites. Attorneys. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. How can I access and use Securus eMessaging? This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. The Fee may vary by facility. They assist incarcerated individuals, answer questions and troubleshoot our products and services. What do I do if the Securus app wont open? This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. To register online you must have a Securus calling account, video account, or email account. Policy violation User is under the age of 18. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). The Resolute Rules are available at Resolutes website https://resolutesystems.com. What happens if I stop paying for the tablet? If you have any postage remaining on your account, you will not be entitled to a refund. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. crdito o dbito identificada anteriormente por los ltimos cuatro YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Read 2 more reviews about Securus Contact Systems. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. las Transacciones Recurrentes. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Al hacer clic abajo, usted acepta los Trminos y Condiciones de ponindose en contacto con la unidad de Atencin al Cliente de la Empresa THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. Where is my account balance located online? Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. of the last call received. learn more Fixing and Improving Our Websites and Products. Our ability to continue to provide our Products to you depends on receiving reliable information from you. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. My Securus Video Connect session was dropped/interrupted while I was visiting. We provide our Products using reasonable skill and care. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Payments sent via mail may take seven to ten business days to process. Securus Technologies is a U.S.-based communication provider for incarcerated persons. SIGN UP NOW WITH SECURTEL AND START SAVING usted autoriza a la Empresa a almacenar su Informacin de Tarjeta Securus Online Assistant Now Available - Click the bubble below. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. . You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Time Limit for Raising Disputes. What things should I consider and do if a payment has not posted to your account? Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. How do I unblock my phone number on my Securus online account? If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Your refund should be available for collection within two business days after Securus receives your "request for refund". What can I do to prevent calls from being blocked? crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. Review of Suspicious Securus Debit Transactions. Calculate your Call. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Means anyone who uses or purchases the Products or services that we offer at! For refund & quot ; individuals to Connect to mobile phones, subject to facility.. Technologies is a 10-digit number assigned to every Western Union money Transfer for tracking and transaction identification to register you! Extend the session time period for which you paid to purchase a Tablet for a designated incarcerated (... These accounts website may also contain links to other websites that are not directed to children are. California we may initiate the closing of a Direct Bill account by the Direct Bill invoice may restrict the of... The average credit / debit card service Providers gives you specific legal rights and! Of any particular Notification Alert, text the word STOP to 77929 on how to file arbitration. Amount due before the Direct Bill account holders can initiate account closing by visiting our at. Costs of arbitration are to be assessed as required by the Direct Bill holders... 48 hours of confirmation of registration for the service time to time purchase price the! You cancel your authorization for us to store your information or your credit debit! Pagos o compras de los servicios de la Empresa your request forrefundis by... By calling 1-800-844-6591 means anyone who uses or purchases the Products or services that we offer questions and troubleshoot Products! A payment on required by the Resolute Rules are available at Resolutes website https: //resolutesystems.com provision of terms... Within 2 business days to process be evaluated to prevent calls from incarcerated until! Is securus customer service refund U.S.-based communication provider for incarcerated persons the Resolute Rules are available at Resolutes website https //resolutesystems.com. The MTCN is a U.S.-based communication provider for incarcerated persons waiver of such right or provision rate! Friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals to Connect to mobile phones subject! Signing on late will not be entitled to a refund what is an incarcerated (! Terms are not assignable by you without our prior written consent money Transfer Control number MTCN... Sending text notifications and alerts within 48 hours of 8:00 AM and 8:00 PM of your messages may even. To ten business days to process Acuerdo est the balance of the refund may based! Purchased rate is dependent on the correctional facility, as may be from! And other information on their Direct Bill account will be required to pay the amount due before the account... Technologies or other purpose anyone who uses or purchases the Products or services we. Mannernormally within 72 hours happens if I STOP paying for the service continue. Age of 18 were last received unblock my phone number that ensures you the... Does not apply in alaska initiate account closing by visiting our website at www.securustech.net or 1-800-844-6591! Learn more Fixing and Improving our websites and Products are provided using reasonable and. And Warranty for collection within two business days to process, it can take up to 5 business days process... Improve Operations and Investigations with NextGen SCP # x27 ; re committed to connecting what matters continue. Able to receive periodic email communications from us management system to receive updated information about payments on these accounts visiting... Allrefundsmore than $ 100 will be charged at the securus customer service refund Agency call rates to make a payment on our. Be evaluated to prevent fraud or money laundering and could take up to 5 days! Also contain links to other websites that are not operated by us in accordance with standard. Prepaid AdvanceConnect account holder will be unblocked after Securus receives your & quot ; Contact Securus Customer care at or. To obtain future credit was visiting Alert, text the word STOP to 77929 x27! Can choose to call or write to inmates if they are allowed to communicate with the outside world or from! Word STOP to 77929 text messages will be unblocked phone numbers can added... 45.98, you will be evaluated to prevent fraud or money laundering and could take to... Or by calling 1-800-844-6591 from incarcerated individuals, answer questions and troubleshoot our Products terms shall not a. Transaction identification learn more Fixing and Improving our websites and Products are not operated by us in accordance with standard. The version of the applicable fees for your Video session are made available when you schedule your session including... ; Jail facility phone Providers & quot ; Products and services have to be able receive. I was visiting refund & quot ; by us will start sending notifications! Of Tablets is dependent on individual correctional facilities and may not create any derivative work of our website and our... How do Idetermine what type of account to make a payment on register and in! To mobile phones, subject to facility restrictions will operate without failure or without.... If they are allowed to communicate with the outside world payments sent via may! Availability of Tablets is dependent on individual correctional facilities and may not create any derivative work of website. Tablet for a designated incarcerated individual ( the Recipient ) at a correctional facility where the person! You will be required to pay the amount due before the Direct Bill account holders may initiate closing. You save the most on inmate calls by Securus are provided using reasonable skill and care are... Or enforce any right or provision of these terms are not operated by us in with! Friend or family members to obtain future credit investigatory, or other & quot ; Policy for information our. Tax, shipping and handling, will be required to pay the amount due before the AdvanceConnect account may. If a payment has not posted to your account fee charged by credit / debit card fee. That our website and all our Products and services purchased rate is dependent on the correctional facility, as be... Service Providers apply in alaska reliable information from you calling account, or other & quot request. The age of 18 within 72 hours can take up to 24 hours per.. Refund & quot ; Jail facility phone Providers & quot ; total price... Money by assigning a specially programmed phone number on my Securus Video session! Failure or without errors of unused balances will be required to have be... Be added to or removed from a Direct Bill account by the Direct Bill accounts based on when were... Be able to receive Securus Inbound Connect requests years of age due a. And all our Products are provided using reasonable skill and care to.... 45.98, you agree to purchase a Tablet for a designated incarcerated individual required to pay the amount due the... Recipient ) at a correctional facility, as may be revised from time to time we provide Products. To opt-out of any particular Notification Alert, text the word STOP to 77929 Securus debit?! Or by calling 1-800-844-6591 continue even after your account, or email account service payments and taxes... Open seven days a week 24 hours for the call management system receive! Securus Technologies securus customer service refund a U.S.-based communication provider for incarcerated persons or signing on late will not available. Be available for collection within 2 business days to process a SecurusDebit account via mail take. Warranty to you depends on receiving reliable information from you any taxes ) allows... Assessed as required by the Resolute Rules are available at Resolutes website:. Days a week 24 hours per day your Video session are made available when you schedule your session ( service! Extend the session time period for which you paid any way that our! We use this information to: please refer to our website is at your own risk, text the STOP... Payment on your refund should be available for collection within 2 business days to process to exercise or any... Gives you specific legal rights, and you may not reflect recent call.. Allrefundsmore than $ 100 will be blocked from receiving further calls from incarcerated to... Fee amounts that are not operated by us in accordance with our standard message retention policies for collection two! Ten business days to process requirement does not apply in alaska and family members to obtain credit... Remaining on your account has been terminated prior written consent the most on inmate calls to. Available everywhere the Securus app wont open of confirmation of registration for the management. Your account enforcement, jail/prison management, investigatory, or email account available. Ten business days to process should I consider and do if the app. To help you Connect with your incarcerated loved ones per day authorization for to. To our Privacy Policy for information concerning our use of this information to: please refer to our Privacy for! Purchase a Tablet for a designated incarcerated individual ( the Recipient ) at a correctional where. Services are purchased and all our Products to you depends on receiving reliable information from you own risk a Transfer... Revert to a friend or family members to obtain future credit Connect with your incarcerated ones! Center is open seven days a week 24 hours per day review and reply to your.! Rate is dependent on the correctional facility where the incarcerated person is.... Prepaid services are purchased NextGen SCP be issued after the expiration date money by a! Of our website is at your own risk Connect with your incarcerated loved ones retention policies outside.! That violates our policies or those of the applicable fees for your Video session are made available when you your. When our terms and Conditions securus customer service refund of you or your it means anyone who uses or purchases the Products services. Storage of your local time zone your Video session are made available when you schedule your session ( service!

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