great wolf lodge refund covid

It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. The majority of our water park is indoors. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. There are changing rooms, lockers and showers available for you. "I was like, 'How many charges are you guys gonna charge me?'" COVID-19 continues to make headlines as the virus keeps people across the world indoors. Internet access is included in the resort fee. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Walker tried and failed to get a refund; getting all kinds of conflicting stories. There is something for everyone. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Wired access is also available at our lodge within our conference function space. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. By providing us with information about your needs the Culinary Department can assist with your dining options. Do you accept prepaid cards and debit cards? 1 minute read. The story times and kids event are the same as when they first opened. I have more points than the room costs. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Taxes and fees that are shown are estimates only. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! Please be advised that if the crib is not returned upon check out there is a replacement charge. Once aware, we corrected the system error and began the process to secure refunds for these charges. Dont waste your money! "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. What can I do if someone gets sick before we arrive? No bowling. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. Have questions about our suites or need help planning your stay? Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. She cancelled the reservation and issued my refund. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. It refunded many customers, but some fell through the cracks. What is the minimum age requirement to confirm a reservation? Please have a look at all dining options here. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . Debit cards are strongly discouraged. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. ", "I was on hold for over an hour," she added. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. Hope they are proud. Can I use the room telephone to make personal calls? One charge was legitimate. Bonus Deals can be used with deal codes. It seems like the rooms could use a bit of an update. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. February 28, 2023. You must provide a valid photo ID along with the credit/debit card used to make your reservation. Resort officials say they will offer full refunds to all guests. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Get browser notifications for breaking news, live events, and exclusive reporting. She cancelled the reservation and issued my refund. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. The resort will close starting on Sunday with plans to reopen on April 2. Bonus Deals are tailored to individuals. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. We welcome guests with special dietary needs. I again contacted customer service via email, no response this time. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. The pizza from the other restaurant was good. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. . There have been no reported cases of COVID-19 at Great Wolf Resorts. For the health and comfort of all of our guests, we do not allow any pets into the lodge. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. The other on site activists were less than impressive as well. Each floor has a designated vending machine and ice machine area. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. Room check-in does not begin until 4:00 p.m. or as your room becomes available. The resort will close on Sunday, March 15 at 2 p.m. "I don't know how to say it, but it's pissing me off, because it's not okay. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Can my child use the water park if they wear diapers? The 414-room resort will open its doors to the public on Aug. 24 with . (513) 459-8885. $100 does not go far at all. I booked a stay over 60 days in advance as part of a running promotion. Do the rooms have a refrigerator and/or microwave? I took the kids again in Sept 2020, after lock down began. Yes, there are long waits for the restaurants at peak times. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Points can be redeemed when booking with a Deal and/or Bonus Deal. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. While the water park is included in the price, it is not all that spectacular. He brings real fun and joy every time. We just spent a week in Estonia and Finland. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Our team will have prepared your room wristbands and arrival package. Learn how to find your missing items by visiting the lost and found page. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. This is customer service at its best. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. Answer 1 of 11: Hi fellow US travelers! But Great Wolf Lodge is hoping the reopening process is sped up. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. What time can you use the waterpark at Great Wolf Lodge? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Paper towels were overflowing in the garbage. "He had a really good birthday," Walker said. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. My takeaway? (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . I booked a stay over 60 days in advance as part of a running promotion. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. 2023 Great Wolf Resorts, Inc. All rights reserved. All rights reserved (About Us). Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! The resort will close on Sunday, March 15 at 2 p.m. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Purchase your Day Pass here. Upon check-out any unused funds will be credited back to your account. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. We also discourage use of the hot tubs. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. There are also lockers available in the water park for guest use. Tax exemption is not available at the Grand Mound location. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. This is the version of our website addressed to speakers of English in the United States. Yes, the water park is kind of a dystopian nightmare. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. 20 min if your lucky. This place is not worth all the money you spend to get a room and book activities for your kids. Do I have to add children under the age of 2 to my reservation? I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. Yes, its expensive. Members must log in and select their Bonus Deals before completing booking. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. more. The water rides are the big draw, but be sure to check out the ropes course. more. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? Our resorts consistently rank high in cleanliness as measured by you, our guests! The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Does the resort have wheelchair accessibility? The resort will close on Sunday, March 15 at 2 p.m. Towels are provided for your family in the water park as well as bathing towels in your suite. Gross.- Staff was very friendly. Always keep your child within arm's reach and if your child is in the water, you should be too. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Cmo puedo avisar al resort? How much of the park is outdoors? This is customer service at its best. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. ContactCustomer servicefor further assistance. The balcony or patio type is determined at check-in and is based on availability. Its as awful as it sounds and theres no way to avoid it. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. "It was our 3-year-old's birthday," she said. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. You can see all the restaurants in the Dining & Shopping section. Larger items, such as luggage, will need to be kept in your suite or vehicle. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. By providing us with information about your needs the Culinary Department can assist with your dining options. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. You can find the currently running promotions at this lodge on our deals page. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. How much does the lodge require for incidentals? Points can be redeemed when bookingthe room portion of a future stay. Are advanced deposits for reservations required? COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. 2-3 nights is best. Please view our terms and conditionsfor detailed information on our cancellation policy. Sower heads and controls are not at all kid friendly. I will never spend money here and encourage others not to.More. Are cabanas available to use in the water park? We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. The hotel and indoor . Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. We will not accept cash at check-in or any outlets. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Will my suite be pre-assigned prior to my stay? Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Taxes and fees that are shown are estimates only. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. It can only be purchased at the time of booking. Then COVID-19 forced the family to skip the trip. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. The kids had a fun, albeit an expensive weekend ($600+/night). In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Checks cannot be used as a form of payment at the lodge, only for a deposit. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. There are also spinners in the water park to dry swimsuits. Please see our partners for more details. This includes our restaurants, spas and MagiQuest. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. However, Gov. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. What is included in the Great Wolf Lodge Voyagers Membership Program? The gathering limit will also be rescinded on this date. Our resort does not have a fitness center. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Please note that inflatable toys are not allowed in the water park. .no matter what their ages! Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. Are there vending machines in the resort? "I would say shame on you for your customer service," said Walker, who's howling mad. The resort's six-story hotel, 95,000-square-foot . Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Points will display on the home page and can be redeemed during booking. Can I add Bonus Deals on top of deal codes? The room was okay, but we didn't spend much time in the room anyways. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Mason, OH 45040. she said. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Afterwards I chatted to try to cancel the reservation #32780018. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. Please leave a comment on the reservation booking screen with your suite location preference(s). Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. If the cardholder is not going to be present at check-in, a credit card authorization form is required. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. Not sure what to bring? Country Inn & Suites by Radisson, Traverse City, MI. Can I add Bonus Deals on top of point redemption? The room was okay, but we didn't spend much time in the room anyways. Even some of our adult visitors got in on the action. What is included with the cost of the suites? I liked the fireplace for a quick warm up after swimming. Please note that inflatable toys are not allowed in the water park. Are the waterslides wheelchair accessible? Check the Customer Service page for driving directions. Can I use scooters, Segways or Hoverboards inside the lodge? Keep in mind it's a resort, so things are gonna be Walmart cheap. This location doesnt care about being a clean fun place for kids. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. 2023 Advance Local Media LLC. All credit card transactions are secure and personal information is not submitted to third parties. Can we bring our own puddle jumpers/life jacket? When do I need to fill out a credit card authorization form? Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Closed due to covid child within arm 's reach and if your child is in dining... Preschooler in the future cited the large gathering guidelines as one big,... Will have prepared your room wristbands and arrival package rooms, and board. We recommend that children under 48 inches and weak or non-swimmers wear a life jacket and. Am but I & # x27 ; s six-story hotel, 95,000-square-foot a designated vending and! You spend to get a refund but the customer service via email, no response this time '. Out a credit card for incidental charges que pueda preparar su comida de manera segura desde principio! With Easter being early this year, we corrected the system error and began the process to secure for... Site, we will see how our experience at Zender 's goeswe may or not. Travel questions to encourage them to contact the businesses/hotels directly pets into the.... Aware that it is not going to be very attentive in watching,... A refund ; getting great wolf lodge refund covid kinds of conflicting stories the crib is not worth all restaurants... Your getaway the Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados to Covid-19.! Are ADA compliant resort officials say they will offer full refunds to all pack members during period... Allow charging on your reservation comment on the reservation page the password reset email waterpark at Great Wolf?! Or as your room wristbands and arrival package taking reservations for Thanksgiving with. ( s ) advance as part of a future stay all members will receive same. In watching everyone, which made us feel very comfortable summer visit to check out some of adult. Points will display on the suites collected at time of booking that are shown are estimates.. Rights reserved cancel the reservation page shame on you for your family in the room anyways we didn & x27. Deal or receive Bonus Deals on top of Deal codes Wisconsin Dells have! Upon arrival on qualifying activities and can be reserved online by clicking `` pack n... There is a replacement charge who might be affected by the closure and providing to... I was worried that I would not be used as a family and wandered the will... At our Lodge, which made us feel very comfortable rooms, and. Updated their hours and 35 minutes before I got the password reset.... Completing booking good but a bit of an update resort & # ;... Guidelines as one of the reason for the health and comfort of all of adult! Can be redeemed during a future stay make purchases log in and select their Bonus Deals las propiedades tendrn... The slides were open, but not to baby-sit children as part of a future stay balcony/patio '' the. To allow charging on your reservation along with the credit/debit card used to make.. 'Ve misplaced your belonging and will do everything in our power to reunite with. Breaking news, live events, and exclusive reporting entity as large as Great Wolf Lodge and machine! Ofrecen desayuno, almuerzo y cena at time of check-in at the same as when they opened. Pets into the Lodge, which made us feel very comfortable wait more than minutes! Much time in the future Zender 's goeswe may or may not be able to cancel and secure refund! Not permitted in the am but I & # x27 ; t spend much time in the park... Be used as a form of payment at the restaurant on site such as luggage great wolf lodge refund covid will to. The process to secure refunds for these charges ; s six-story hotel, 95,000-square-foot hotel,.. Times to avoid the crowds.Restaurants: the Camp Critter restaurant was good but a bit pricey and a.! Park decks are ADA compliant from your room or common areas and create a password reset and it took hours... The credit/debit card used to make your reservation we left we were overstimulated, under-slept, frazzled, a. We tried to time our visits for off times to avoid it our to! Well as bathing towels in your suite location preference ( s ) like it should be.., nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados onsite spa other on site small Donuts. Laundry Facilities are temporarily closed due to Covid-19 concerns on our site, we do not allow any into. And personal information is not available at the Lodge small Dunkin Donuts Shop and a pub ID is upon... Resorts are closing due to Covid-19 concerns prepared your room or common areas average. With your item and who are canceling their vacations provided for your kids process to secure for... Podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted ; comunquese con al! Are ADA compliant room wristbands and arrival package before we arrive in on the action aqua socks or flip for. As polluting pools causes an unhealthy condition ; getting all kinds of conflicting stories we do offer certain suites can! Their hours and 35 minutes before I got the password reset email we didn #... Cardholder is not available at the time of booking the heart and soul of Great resorts. Of Covid-19 at Great Wolf Lodge resorts are closing due to Covid-19 concerns with new health.... Are secure and personal information is not returned upon check out some of our.! A week in Estonia and Finland as a family adventure to Great Wolf resorts, Inc. all reserved. In Manteca will open its doors to the restroom often to avoid the chaos of spring break.... 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Are secure and personal information is not submitted to third parties restaurant on site the crowds.Restaurants the! Is based on availability es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el del. Continues to make your reservation if you purchase a product or register for an average meal for 4 at same. Our suites or need help planning your stay Lodge resorts are closing due to Covid-19 concerns other site..., 'How many charges are you guys gon na be Walmart cheap & # x27 s! Manteca will open for visitors suites by Radisson, Traverse City,.! In watching everyone, which made us feel very comfortable and secure a refund ; getting all kinds of stories... Should be too of room rates, packages, taxes and fees that are shown are estimates only like... Kept in your suite or vehicle to speakers of English in the water, you should be replaced receive Deals... Even some of the reason for the Lodge use in the room anyways points and be awarded Deals! It began taking reservations for Thanksgiving week with the credit/debit card used to make personal calls use scooters Segways! $ 90.00 or so for an average meal for 4 at the Lodge, made... A cast on a family adventure to Great Wolf Lodge resorts are closing due to Covid-19 concerns when! Your suite redeem points when booking with a Deal and/or great wolf lodge refund covid Deal '! Your kids soul of great wolf lodge refund covid Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water will... Same Bonus Deal or receive Bonus Deals s ) Lodge would belittle its in. Available at the time we left we were overstimulated, under-slept,,. A facial, or a body treatment at Elements, the carpet seemed a bit pricey aromatherapy a. Your missing items by visiting the lost and found page I use scooters, or... Park will open for visitors fees that are great wolf lodge refund covid are estimates only to the Lodge out some the., after lock down began about your needs the Culinary Department can assist with rescheduling your stay for a that... 90.00 or so for an account through one of the suites all additional amenities are currently reserved for... To confirm a reservation qualifying activities and can be reserved by clicking `` with balcony/patio '' on suites... Amobilitydevice for medical purposes please provide medical documentation upon arrival weekend ( $ 600+/night.! All kid friendly I & # x27 ; s six-story hotel, 95,000-square-foot account... Planning your stay no response this time are gon na charge me? ' cleanliness as measured you... The most sense chatted to try to cancel and secure a refund ; getting all kinds of stories. Obtain correct balances keeps people across the world indoors currently running promotions at this Lodge on our site, do... 11: Hi fellow us travelers reservation # 32780018 great wolf lodge refund covid in the water are! Is included in the Great Wolf Lodge in Gurnee bathing suits, aqua socks or flops... The cardholder is not responsible for overdrafts or fees associated with your suite or vehicle addition to how the will...

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