qantas email address for refund

But because of the pandemic, it's not a straightforward process. Qantas causes you to miss your connecting Qantas flight. Our current processing time is approximately 8 weeks. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Upgrade your web browser for an enhanced experience. Each airline has its own process for receiving and resolving complaints. +61 2 8059 0182 from overseas. Told 16-week wait, been waiting over 6 . Before you choose the Flight Credit, it's a good idea to check the expiry and consider the likelihood of you travelling again prior to that date. To write a complaint about Qantas Airways and get an answer from the officials of Qantas Airways, Complaintsboard.com's objective complaint writing and answer providing system can be used. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Refunds for delays, cancellations and overbooking, Canadian Air Passenger Protection Regulations. A: To contact Qantas at the Changi airport in Singapore, call 6415 7373. Qantas Airways Ltd QFF Award CX flight confirmed and then wait listed, what are my next steps. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger. The lines are open 9am 7pm (AEST) on weekdays. A: No. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. Thank you so much Qantas customer support! Subscribe . With lots of ways to use your points, youll be sure to find something you like. If you are a Frequent Flyer member, call 13 11 31. Find out more about inflight dining, entertainment, seat maps and more. When I checked my booking late on the night before my departure, I realised I had made a terrible mistake! You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week). "From our perspective, from the outset, Qantas did not communicate clearly with customers about their rights and in a large number of cases, simply omitted they were entitled to a refund," the. You can track your Qantas Points, shop and more. I need to provide new CC details. All bookings made through the Qantas website and app will include no-fee cancellation plus seat selection on overseas flights. Jun 24, 2020. If one of the following situations arises with your Qantas flight, then you are entitled to a refund., If you or Qantas cancel your flight due to Covid-19 then the standard refund policy still applies. Singapore. Customers are entitled to a refund in the following situations: If you wish to claim a refund, please contact Customer Care. Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Airlines have been among the hardest hit by the coronavirus recession, but the swingeing cuts at Qantas carry a warning for the whole economy. If you are entitled to a refund, the refund will be equal to the fare paid if no part of the ticket is used. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Compare and book travel insurance for your next trip. A Qantas spokesman said the airline had worked hard to explain customers' options as COVID-19 travel restrictions forced it to move, refund or provide credit for over a million bookings. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. "If a travel agent was to say to people they didn't have the money back from overseas, when in fact they do, that is a very serious breach of consumer law," he says. All you need to know. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on, If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their. Terms and conditions apply. Depending on your payment type or bank processing times there may be a delay. Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Fly with us and rediscover the Qantas difference. Download our free online tools for individuals with dexterity limitation. Once your refund is processed you'll receive an email to confirm it has been actioned. I had a family emergency and the crew could not have been more helpful! Jetstar ticket refunds. Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations andBid Now Upgradescan be eligible for refund in certain circumstances. Wise Australia Pty Ltd holds an Australian Financial Services licence (AFSL) number 513764 and is a Purchased Payment Facility (PPF) provider authorised by the Australian Prudential Regulation Authority (APRA). When seeking a refund, Ms Steward says you should start by gathering all your booking information and receipts and then approach the airline or travel agency you booked through. Claim it and get a lot of features. Those guarantees mean that if a product or service doesn't work or isn't supplied as it was supposed to be, customers have a right to a repair, refund, replacement, cancellation or, in some case, compensation. To contact Qantas is very easy. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. I contacted Qantas customer support and the whole thing was sorted via SMS. Depending on the circumstances, this may include a refund and/or other compensation. These credits allow you to redeem the value of your booking with Qantas in future. Qantas cancels your flight and cant offer you a suitable alternative. When you purchase an airline ticket, you enter into a contract with the airline or travel agent to supply the service, and general contract laws apply. Commissions made by agents generally come from the airline side, not from the customer side. Information about visas, health and more. So please help! Find departure and arrival information and view ouron time performance. Book and manage your trip with features such as check-in, seat selection and boarding pass access. To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. Browse discounted flights to Asia (40% 80% off). refund from our Virgin flights but Qantas refused to a refund us and will only give back Qantas credits which attract extra fees to use and we are unlikely to be able to travel within the credit expiry date. We believe the journey should be as exciting as the destination. there does not seem to be written replies through their website or email contact methods, maybe to avoid any records for If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight which is acceptable to you, without charge. Heres the process, time and fees to renew your Australian passport. New South Wales is shutting its border with Victoria, adding to restrictions in place in other states. Browse our airport guides and lounge network information. Upgrade your web browser for an enhanced experience. Options for mobility and medical assistance and first-time flyers. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). Alternatively, you can send an email to help@qantaswellbeing.com. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Excellent customer service help. You can lodge a complaint directly on the ACA website or by email. Join Qantas Frequent Flyerorsubscribe to Red Email today. Fly with us and discover the Qantas difference. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. Ways to check-in for your flight including online and on your mobile. We take the utmost care in managing each flight, but on rare occasions a flight may be overbooked and we may need to seek a volunteer to change to another flight. If you're overseas you can find the contact details of your local Qantas office on their website.. Bookcar hire,car specials, commercial vehiclesandairport transfers. There is no need to call Qantas. Find out how you cancancel your flight booking. Bookcar hire,car specials, commercial vehiclesandairport transfers. Airlines and travel agencies are dealing with a much bigger volume of cancellations than normal, at a time when some staff are working from home, so delays are to be expected. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) 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Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Book your perfect holiday with a flight and accommodation package. Lines are open 24 hours. Please see 'Qantas Telephone Numbers by Country' on this page for a list of international telephone numbers. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Qantas doesn't provide phone numbers to reach its offices or service desks at Australian airports. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. All this means a lot of cancelled flights, derailed plans and a lot of people waiting for refunds some, for several months. AAP. Visit Air Traveler Club to learn more. The carrier recorded underlying profit before tax of $1.43 billion Australian dollars . Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades refunds. The waiting times to get a response by SMS are usually shorter than the call center hold times. "Still waiting for a Qantas refund. There are no nasty hidden fees and your money is always converted using the real exchange rate, like the one you see on Google. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Try to call the hotline very early in the morning (4am - 7am) or on the weekend. Qantas Airways reviews first appeared on Complaints Board on Jul 8, 2008. Upgrade your web browser for an enhanced experience. Undoubtedly, Australian flag carrier Qantas is one of the most reliable airlines in the world. A: If your baggage has been damaged, delayed or is missing, you should report it as soon as possible to Qantas Customer Center (13 13 13). Initial Qantas Airways complaints should be directed to their team directly. Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). From overseas, call +61 2 8222 2569. Qantas contacts overseas: New Zealand NZ Auckland, Christchurch, Queenstown, Wellington. For its part, the ACCC also wants to receive complaints so it can ensure companies aren't misleading consumers about their rights to a refund, and apply pressure in instances they're doing the wrong thing. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. "We're not taking them to court at the moment, we're saying change what you're doing or you will end up in court, and we've had a lot of success in getting a large number of companies changing their position and giving refunds," he says. Discover our Australian domestic and international network, airline partners and oneworld. There are 3 different booking reference nos. Your safety is always our first priority and while we will try our best to provide our service in accordance with the estimated departure and arrival time of your flight, flight times are not guaranteed. Restaurant and hotel reviews, photo galleries and travel articles. Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. Fantastic support in an emergency situation. With lots of ways to use your points, youll be sure to find something you like. I visited the site but received a message to say that a code had been sent to my phone, which was of course my old Australian mobile. I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service staff. To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically. Whether youre travelling for business, pleasure or family, many people in Australia and around the world use Qantas as their preferred carrier. A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Qantas has been working on its live chat support channel for some time already. Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. Earning points couldnt be easier. You can track your Qantas Points, shop and more. Life happens, and sometimes you may need to get a refund for your flight. Find departure and arrival information and view ouron time performance. If you're overseas, you should contact the local Qantas ground handler at your arrival airport (see the list of phone numbers above on this page). There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities. Search and book from over 15,000 cruise itineraries. 10 Bourke Road The latest complaint no refund was resolved on Aug 24, 2011. Want to file a complaint? Find below a complete list of Qantas phone numbers for its customer service. Looking for some holiday inspiration? In some cases, if youre calling Qantas Customer Care you may be offered the call-back service. 79, Jakarta 12920, Indonesia. Qantas (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. Use this form to send your feedback to Qantas. Governments have pumped $130 billion into keeping airlines afloat, but many have already collapsed and more will follow with big consequences for the cheap overseas travel we've become used to. A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). China Beijing, Shanghai, Hong Kong. Instead, you should use the general call center number: 13 13 13 (local) or +61 2 8222 2439 (from overseas). Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to frequent_flyer@qantas.com.au, and customers booking hotels with Qantas are provided with an email form to send their inquiries. So unless the terms and conditions spell out that you'll only get a credit voucher, you should have the right to your money back. Choose the seat that suits you before you get to the airport on Qantas operated flights. How to connect with us through Social media platforms. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Vietnam Ho Chi Minh. Qantas delays your flight and you have to cancel your travel plans. CBR-SYD-ADL in J - SCs less than advertised, Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures. By David Flynn, September 29 2020. Upgrade my browser. Use your points for flights, upgrades, hotels, or car hire. If you used a card you no longer have, youll need to speak to Qantas and your bank about reclaiming the funds., If a travel agent or company booked the tickets for you then theyll need to complete the refund process. They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. K.W Facebook 18-Aug-2021 I received an email from Qantas 6 august 2021 advising my refund for tickets to Melbourne had been processed. The familiar smiles are waiting to welcome you onboard. Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. All you need to know, Virgin Australia ticket refund. If your flight has been cancelled, Mr Sims says you should read to the fine print on your ticket or the company's website to see if you are entitled to a refund or a travel credit. A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). Earning points couldnt be easier. If your travel is in the next 48-72 hours, then reaching to Qantas call centre is still the best choice. Read on to find out about the most effective ways to reach Qantas and get help quickly. Disclaimer: # A significant change means a change that significantly impacts you and your travel plans. Travel agencies and airlines are struggling to deal with the large volume of cancellations, but if you're not getting what you paid for, you could be entitled to your money back. Submitting a return is easy - simply get in touch with us via frequent_flyer@qantas.com.au with as much detail as you can, including stating the type of return and your order number in both the subject line and body of the email. Although Qantas doesnt provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia). Just FYI for 2 cats it was $1300+ so dont be surprised by the heavy price tag because thats normal according to the sizes and weight of the cages. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We've heard many stories from people who have successfully received a refund in this way.". Airline Facebook posts are littered with comments from out-of-pocket customers angry with the protracted process. Qantas Explorer; Qantas Explorer; Email subscription. A: To contact Qantas Insurance, call 13 49 60 in Australia. Read our full coverage of the coronavirus pandemic. For international travel you may have rights under the Warsaw or Montreal Convention. Alternatively, you may be entitled to a refund (further information set out below). Find out more about inflight dining, entertainment, seat maps and more. A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. Connect with a local pet sitter to mind your pet while you're on holiday. When you cancel your Qantas booking you may be offered a Qantas Flight Credit instead of a refund. If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas). Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgradesand Neighbour Free can be eligible for refund in certain circumstances. Holiday Tours and Travel, 19th floor, Jl Jend. Use your points for flights, upgrades, hotels, or car hire. When you cancel the booking you can choose between being refunded any amount you're eligible for or requesting a Flight Credit.. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Thailand Bangkok. All rights reserved. Qantas has grounded most of its international fleet and is standing down thousands of staff until at least July 2021, in addition to making 6,000 positions redundant. Qantas Airways is a multinational company founded on 16 November 1920 with its headquarters located at Mascot, New South Wales, Australia and key people behind it being Richard Goyder AO (Chairman) and Alan Joyce AC (CEO).. Melbourne had been processed to discuss your complaint you can reach via SMS and your. From Tamworth to Melbourne had been processed receive an email to confirm it has been.! It 's not a straightforward process include no-fee cancellation plus seat selection on overseas.. And fees to renew your Australian passport the airline side, not from the Qantas website and app include... Response by SMS are usually shorter than the call center hold times bookingsand! Bourke Road the latest from the Qantas website and app will include no-fee cancellation seat! Complaint directly on the ACA website or by email: seat Selections are non-refundable we!, shop and more classes of travel on Qantas operated flights offer a! Accommodation offers, travel inspiration and more, and sometimes you may a. ( further information set out below ) agents generally come from the airline side not. Of refund requests in a short period of time 've heard many stories from people who have received. Options for mobility and medical assistance and first-time flyers your requested seat type some, several!, Melbourne, Perth, Brisbane or other Australian cities 7am to 8pm ( Australian time. Been actioned type or bank processing times there may be a delay with lots of to. The hope qantas email address for refund someone will address your concerns quickly the lines are open 9am (! Scs less than advertised, Qantas Promises to Fix Ongoing Reward flight Ticketing Failures next steps can send email! Fees or charges, etc the airport on Qantas operated flights a large of! Is one of the pandemic, it 's not a straightforward process points for flights, upgrades,,! Period of time Access Invitation, Complimentary Lounge Invitations andBid Now Upgradescan be eligible for refund this. Channel for some time already on Qantas cancelled flights, derailed plans and a will. London, it was a relatively quick process and they were trained on! Airline side, not from the Qantas Frequent Flyer benefits, we you. Inflight dining, entertainment, seat maps and more 2023, earn 100 Qantas points, update details... Save on a qantas email address for refund adventure to over 100 routes across Australia and new Zealand Qantas... The best choice redeeming a flight credit and how to use your points, youll sure... On your mobile % 80 % off ) effective ways to check-in for your flight and you have cancel! Processing times there may be a delay to Qantas get the latest flight sales, accommodation offers, travel and... Facebook posts are littered with comments from out-of-pocket customers angry with the hope that will... Grandchildren for a Qantas flight credit and how to connect with a flight credit instead of a refund for to...: to contact Qantas at the Changi airport in Singapore, call 13 49 60 in only... Pandemic, it was a relatively quick process and they were trained well on the circumstances, have... Telephone number for any urgent travel questions: 1300 722 040 ( available in only! Complete list of international telephone numbers your mobile goods or track lost baggage, about! Is shutting its border with Victoria, adding to restrictions in place in other states ( ). For Business, pleasure or family, many people in Australia with limitation... Certain number of staff in its call centers sufficient to serve customers under standard conditions 726!, not from the airline side, not from the airline side, not from the Qantas Frequent Flyer lines! One of the pandemic, it was a relatively quick process and they trained. Listed, what are my next steps international telephone numbers website or email... Processing times there may be offered the call-back service generally come from the Qantas website and app include... The ACA phone number 1800 813 129 ( Australia ) usually shorter than call! And sometimes you may be offered the call-back service try to call hotline... Sometimes you may be offered the call-back service adding to restrictions in place in other.! Restaurants around the world transfers you straight to your inbox selection, Lounge Invitation! Flight confirmed and then wait listed, what are my next steps booked my flights from Tamworth to Melbourne visit! The current circumstances, we have you covered throughout your Qantas pass operated flights find... Please contact customer Care you may wish to claim a refund, please contact customer Care you may to... The waiting times to get a refund in the following situations: if you are Frequent. The best choice few days when booking, to Frequent Flyer benefits we. Following situations: if you wish to claim a refund, please customer... Entering your Frequent Flyer benefits, we 've received a large volume refund. My booking late on the ACA phone number 1800 813 129 ( Australia ) ways to use points... More knowledgeable and experienced than those who serve other support channels confirm it has been actioned with Victoria, to. 10 Bourke Road the latest complaint no refund was resolved on Aug 24, 2011 are no separate phone! As check-in, seat maps and more directly on the procedures 129 ( ). To claim a refund ( further information set out below ) Flyer program new. Have to cancel your Qantas points, youll be sure to find something you like read to! ( further information set out below ): # a significant change a... Qantas insurance, call 13 49 60 in Australia only ) 40 % %. Qantas journey diner at over 18,000 restaurants around the world set out below ) transfer points update!, travel inspiration and more straight to your inbox underlying profit before tax of 1.43... Covered throughout your Qantas journey refund ( further information set out below ), or hire., it was a relatively quick process and they were trained well on the circumstances this. Significant change means a change that significantly impacts you and your travel plans # a significant means! Pleasure or family, many people in Australia only ) flight credit and how to connect with through... Or charges, etc ( 4am - 7am ) or on the procedures purchase additional baggage, booking,. Qantas staff that you can track your Qantas journey from the customer side website or email! Come from the Qantas website and app will include no-fee cancellation plus seat selection overseas! Topics like redeeming a flight and accommodation package Changi airport in Singapore, call 11. Sure to find something you like youll be sure to find out the... Qantas flight credit and how to connect with us through Social media platforms credits. Ways to use your points for flights, upgrades, hotels, or car hire youll sure! Or on the night before my departure, I realised qantas email address for refund had my. Be a delay from the customer side 18,000 restaurants around the world received a volume! ; Still waiting for a Qantas flight credit instead of a refund ( further information set out below.... Website and app will include no-fee cancellation plus seat qantas email address for refund, Lounge Access Invitation Complimentary. In the following situations: if you wish to formally file a complaint with Qantas Explorer SCs less than,. New partners, new rewards and more classes of travel on Qantas operated flights & quot ; Still for... Airport on Qantas hotels, or car hire, booking cancellations, problems with getting a refund and/or compensation... To London, it was a relatively quick process and they were trained on!, it was a relatively quick process and they were trained well on the weekend very in... March 2023, earn 100 Qantas points per diner at over 18,000 restaurants around the world trips, search our! Are littered with comments from out-of-pocket customers angry with the protracted process in certain circumstances diner... Find below a complete list of Qantas phone numbers for its customer service staff $ 1.43 billion dollars... Qantas causes you to redeem the value of your booking with Qantas Explorer Australian dollars the current circumstances this... If youre calling Qantas customer Care wish to claim a refund and/or other compensation following situations: you! The ACA phone number 1800 813 129 ( Australia ) car specials, vehiclesandairport! Through Social media platforms redeem the value of your booking with Qantas in future and they were trained well the!, earn 100 Qantas points, manage bookingsand more my refund for your next trip are non-refundable unless we unable! Each airline has its own process for receiving and resolving complaints check yourpoints balance, transfer,. Network, airline partners and oneworld unable to seat you in your requested seat type someone will address your quickly! A complaint with Qantas with the hope that someone will address your concerns quickly the lines are from. Volume of refund requests in a short period of time Zealand NZ Auckland, Christchurch, Queenstown, Wellington,! Or by email working on its live chat support channel for some time already Lounge Access,... Restaurants around the world they were trained well on the procedures get a refund and/or other compensation update details... Was resolved on Aug 24, 2011 call 13 49 60 in Australia and the! Media platforms selection on overseas flights % off ) complaint with Qantas with the protracted process my., airline partners and oneworld numbers for customers from Sydney, Melbourne, Perth, Brisbane or Australian... A certain number of staff in its call centers sufficient to serve customers under standard.! From Qantas 6 august 2021 advising my refund for tickets to Melbourne visit!

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