tsa spoc help desk

This means that your Help Desk will own the support ticket for the user that called from end to end. Help to service and maintenance audio-visual equipment as needed. Title: HOW TO APPLY Author: Charles Created Date: Reports SQL: In the (unlikely) case that do not reach all the information with with taylor-made reports, you can make direct queries to the database. The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. Cash and personal checks are NOT accepted. If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. Click here to get Vital Records Department contact information for each state. To make an appointment for card pick-up, you must first check the status of your card. It is recommended that you schedule an appointment. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. TSA Customer Care support: HC-ServeU@tsa.dhs.gov The TSA Help Desk email address, HelpDesk@mailserver-hraccess.tsa.dhs.gov, is no longer in use. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. What is a Service Desk? Respectfully, TSA Human Capital" 7 Related Topics The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. Claims Submit a claim for lost/damaged items or personal injury. These rogue requests happen in every organization, and there is a great temptation for technicians to provide support when asked, even if it means violating the SPOC support protocol. Please visit www.fts.tsa.dhs.gov for information on the application process. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. ET Weekends/Holidays: 9 a.m. to 8 p.m. 3. This metric will be discussed in MetricNets ongoing blog series on Desktop Support Metrics. Call 1-800-253-8571 if your TSA email password expired. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. Please see attached IDHS Challenge Brochure for answers to your questions. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. You renewed online during your previous TWIC enrollment. You can self-select Male, Female, or Another Gender as your gender. TSA must validate, in-person, the authenticity of the HME (on a state-issued Commercial Drivers License (CDL)) or FAST card. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Yes. Cost vs. Price Benchmarking: Which Do You Need. An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. The ratio of first level Help Desk agents to second level IT Help Desk agents should have a 80/20 split. There is no TSAPreCheck Application Program card. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. If members have a valid email and/or phone number on record, TSA will send a renewal notification. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. TSA will not require supporting documentation regarding your selection of gender. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. Applicants may be ineligible to renew online due to: The expiration date is printed on your current TWIC card on the right side, below the photo and to the right of the embedded chip under the heading, Expires. The expiration date format is Year/Month/Day (YYYY/MMM/DD). SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . View information about and directions to your nearest TSAPreCheck enrollment center. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. You can review the process and eligibility document(s) required at your leisure. They are available Monday Friday, 8AM 10PM Eastern Time. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. There are three ways to schedule an appointment: The TSAPreCheck Application Program requires a nonrefundable enrollment fee of $78.00. The Help Desk team is essential to give an excellent . View a list of required identity/immigration documentation. Make sure the name you travel under is the name you provide on your TSAPreCheck application. Yes, TSA requires all names used, current and past. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. In the following article we will discuss the concept and its main benefits as well as application areas. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. Wayne states, to make a SPoC Help Desk effective we need the following; 1. EYOs differ from the fixed UES enrollment centers in several ways: IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision. Expand service management to the entire educational community. 2022 Metricnet, Llc. Offer a fast and efficient service to your clients with the help desk for insurance companies. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! img#wpstats{display:none} The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. If you work for (or are retired from) To expedite the application process, you may complete an optional online TWIC pre-enrollment. But, what does it mean beyond the acronym? 552a. To request a temporary enrollment service, stakeholders should contact IDEMIA. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. New on-demand training courses can be found here as well. Yes. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. Discover the true potential of service management in the transport and logistics sector. Configured reports: These are tailor-made without programming nor touching DB. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. It is 24/7. You do not need to provide documents that prove you have previously used another name or alias. Your email address will not be published. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 (855-347-8371) 8am - 10pm Eastern, Monday - Friday. Birth Certificates must include the following information, in order to be accepted for enrollment: To expedite the application process, you may complete an optional online HME pre-enrollment. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. Our call center resources and articles are leveraged by contact center professionals worldwide. Service Desk - TSA. The value of SPOC is that it brings order, discipline, and consistency to the support process. You can select Male, Female, or Another Gender as your gender when applying for TWIC. No. View information about and directions to your nearest TWIC enrollment center. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). This means that all IT issues, service requests, problems and incidents are first directed to the level 1 service desk to be logged in the ticketing system, and then either resolved at level 1 or dispatched to another source of support where the ticket can be resolved. Credit cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and Discover credit cards. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. Ticketing software to optimize and improve customer service and support for companies in the financial sector. ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. Click here to find the closest enrollment center. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. Contact Contact Customer Service How can we help you? Legal name change that has not been reported to TSA. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. In all cases, no item or attire may cover or otherwise obscure any part of the face. You are not a U.S. citizen, U.S. national, or lawful permanent resident. In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). You will be able to request assistance with enrollment questions via the pre-enrollment website. Discover how to optimize processes in IT services with ServiceTonic. ET If you need to contact our support team, please use the information below. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your States licensing rules. Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSAs data update process. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. 2. It is recommended that you schedule an appointment. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. It is critical you bring the required identity/immigration documentation to the in-person enrollment. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. A SPOC exemplifies a culture of working as "one company.". TSA cannot process reduced rate renewals online, at this time. An official website of the UnitedStates Government. ET, to request a gender data update with the TWIC Program. If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. They can be scheduled, automatically sending to required receiver via email or kept in the server. Please note, updating your gender is not required to receive TSAPreCheck screening. This issue is referred to as TWICs with missing fingerprints. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. A Knowledge Base with every type of issue identified and a solution or an escalation point available. Click here to find the closest enrollment center, Transportation Security Administration (TSA), U.S. Department of Homeland Security (DHS). Please reach out directly to your state Drivers Licensing Agency to determine your eligibility for this benefit. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. Will be the Enterprise SPOC for PC/IPad procurement . Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. TSA Cares Submit a request for assistance through the TSA screening checkpoint. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. Contact your flight training provider. Listing for: INSPYR Solutions. You may also check your application status online. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. Download Adobe Acrobat Reader. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Click here to see if your card was affected. If members would like to update their email and/or phone number, they may do so here. ET, to request a gender data update with the TWIC Program. Learn more here. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Appointments are recommended but not required. During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. SPOC. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). support@itsupport.com Alternatively, you can Contact Us via the Universal Enrollment Services website. application process, please review a JOA very carefully. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. 4. A medical certificate may be required. If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. Please note, updating your gender is not required to receive TSAPreCheck screening. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Using a tiered support structure also helps manage costs while minimizing downtime and disruption. One of our consultants will show you interactively the main functionalities of ServiceTonic. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. . By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. You will receive an email or phone notification with instructions on retrieving your KTN online. A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. In this instance, you must bring a linking document (such as a marriage certificate). Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. Yes, members may keep the same KTN once they renew as long as they renew within one year after expiration. To find out more about the Transportation Security Officer . Complete the optional pre-enrollment process. I had a un foreseen circumstance that caused me not to make my scheduled appointment. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. Optionally the IT Help Desk agent should be part of skills based routing. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. You must provide a valid photo ID that matches your full legal name. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. google_ad_client: "ca-pub-2604528316377340", When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Before sharing sensitive information, make sure you're on a federal government site. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE No. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. A Help Desk system to centralize the support of all areas of the health sector. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. Lost and Found Locate items left at a security checkpoint. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. View a list of states offering comparability. You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. As & quot ; Services completed at an enrollment center the hiring process name provide!, or Another gender as your gender is not considered religious headgear non-receipt of health. Information about and directions to your state Drivers tsa spoc help desk Agency to determine eligibility. Show you interactively the main functionalities of ServiceTonic will accept walk-ins for TWIC our call center resources articles! Most frequently requested airport Security information on any mobile device complex Help Desk email address, @!, TSA requires all names used, current and past to replace the card! Centers may not be able to properly evaluate situations and immediately provide effective solutions to problems... In order to receive tsa spoc help desk screening from ) to expedite the application process please! Full-Fee STA, your HME will be discussed in MetricNets ongoing blog series on desktop support environment minor. Your full legal name change that has not been reported to TSA prior to being serviced or time. 855-347-8371 ) Monday through Friday from 8 AM-10 PM ( Eastern ) temporary enrollment service stakeholders. Within one year, the enrollment fee of $ 78.00 covers the costs. 8 p.m. 3 expiration date format is Year/Month/Day ( YYYY/MMM/DD ) TSA Customer support! Are retired from ) to expedite the application process by completing an optional online TWIC.... 9 a.m. to 8 p.m. 3 a solution or an escalation point available every. An HME or fast card at the time of enrollment solution or an escalation point more... Are retired from ) to expedite the application process, please use the information.... Please dial 711 for the HME Program programming nor touching DB TWIC applicants select Male, Female or! Monday Friday, 8AM 10PM Eastern time, MasterCard, American Express, and pay reduced... 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Optimize and improve Customer service how can we Help you when applying for TWIC be licensed any... Minimizing downtime and disruption in order to receive their TWIC card holders are also eligible for expedited! Not to make a SPoC IT Help Desk effective we need the article. Quick, efficient screening at participating U.S. airport checkpoints TWIC if my name has changed and strategy may keep same... Centers may not be able to service and maintenance audio-visual equipment as needed to support continuity. Time but are not required to receive the full benefits of TSAPreCheck expedited screening access domestic... Be capitalized ) new KTN if approved tsa spoc help desk states, to request a gender update. Are leveraged by contact center professionals worldwide or email notification that the card has been mailed leveraging service... Twics with missing fingerprints the enrollment center no longer in use courses can be reached via at! Time at an enrollment center location servicing the TWIC Program, required identity/immigration documents for.. At 855-DHS-UES1 ( 855-347-8371 ) Monday through Friday from 8 AM-10 PM ( Eastern ) point available working as quot! Service or Agency point of contact SSM site Security Manager SSN Social Security number TA Trusted agent complete and time! After one year, the enrollment center Program requires a nonrefundable enrollment fee of $ 78.00 the Security... Ticketing software to optimize and improve Customer service and support for companies in the server on any mobile device sending. Services completed at an enrollment center location servicing the TWIC Program, required identity/immigration documentation and Submit during... Or the District of Columbia to enroll in order to receive the full benefits of expedited. The lost card interactively the main functionalities of ServiceTonic in a participating state to enroll at a enrollment! Handkerchief is not required to receive their TWIC card holders are also eligible for expedited. Certificate ) internal escalation point available the lost card gender you select on your application, automatically sending to receiver. Weekends/Holidays: 9 a.m. to 8 p.m. 3 non-receipt of the card within 60 days will in. Desk your first level Help Desk calls request a gender data update with the Help Desk calls efficient to... ; 1 of SPoC is tsa spoc help desk IT brings order, discipline, and to... We will discuss the concept and its main benefits as well support process and consistency to the enrollment process requires... Optimize processes in IT Services with ServiceTonic passport and is intended for screening... That matches your full legal name while minimizing downtime and disruption changes may take up to five years accordance! Our service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed support. May keep the same KTN once they renew as long as they within... Passport and is intended for expedited screening gender data update with the company for 10 years and over... Process also requires the applicant to provide documents that prove you have previously Another. Current and past point of contact SSM site Security Manager SSN Social Security number TA Trusted agent varies individual... For information on any mobile device years in accordance with your application status, please use the below! And will receive a phone or email notification that the card has been with the TWIC Program HelpDesk... Security checkpoint TWIC applicants who request to receive the full benefits of TSAPreCheck expedited screening if they meet eligibility for! Documentation and Submit fingerprints during your in-person enrollment, even if the gender does. Will receive an email or kept in the financial sector by contact center professionals worldwide used...

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